Top rated account limited to beginner, help?

[Tugathings]

Hi all, hope you are safe. I'm new to the group and I need your help:

I'm an Ebay seller in the EU on Ebay.com since 2018, I have 242 positive feedbacks, 100% most sales (95%). I became top rated seller, but due to some overseas delays and returns, I saw my seller limit drop to 10 products and value 100$ and the customer support system says I am no longer eligible to request an increase in account limits ... I already had 50 products (free) and could sell a few thousand dollars without any problems.

How can I fix this? Can anyone help me?

Thank you very much for your time and attention.
stay safe
Kindest regards

[phaz0rz]

You will have to improve your selling metrics over time and your selling limits should naturally rise.

[SaiJin]

Originally Posted by Tugathings

Hi all, hope you are safe. I'm new to the group and I need your help:

I'm an Ebay seller in the EU on Ebay.com since 2018, I have 242 positive feedbacks, 100% most sales (95%). I became top rated seller, but due to some overseas delays and returns, I saw my seller limit drop to 10 products and value 100$ and the customer support system says I am no longer eligible to request an increase in account limits ... I already had 50 products (free) and could sell a few thousand dollars without any problems.

How can I fix this? Can anyone help me?

Thank you very much for your time and attention.
stay safe
Kindest regards

Problem is shipping ports have been congested for a while now and the only way to fix your metric is to do timely shipping.

[Tugathings]

Originally Posted by SaiJin

Problem is shipping ports have been congested for a while now and the only way to fix your metric is to do timely shipping.

Hi! What´s "timely shipping"?
Thanks

[rsot]

Welcome to the forum OP - all the best as you master stealth

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The oversea shipping is likely causing big problems with the "timely shipping" - possible to avoid that aspect for awhile?

[Xilla]

Originally Posted by Tugathings

Hi! What´s "timely shipping"?
Thanks

Deliver the goods on time.