Ebay account restrcited - Not a MC restriction STRANGE

[stefandixon]

So i have a 20 year old account and recently have started selling again, i was selling for a good 3 weeks and yesterday ebay asked me to verify my information, so i had to upload identity documents, i uploaded a stealth high quality passport which i am 99% sure would be accepeted.

Today i recieved a message saying your ebay account has been restricted, in the email they wrote that i didnt supply them with the requested documents however i did supply my passport, very strange. I am an old seller and have tons of experienced but i have gotten in to this problem a couple of times on my other accounts too.

The restriction is not a usual MC restriction it simply just says your account is restricted, what could be the cause? I spoke to ebay and they said they wil get back office to look in to it however i dont have a positive feeling going from my last accounts

[sicksLucisNine9]

contact support via chat from: ebay.co.uk

[stefandixon]

Originally Posted by sicksLucisNine9

contact support via chat from: ebay.co.uk

Chat doesn’t work they ask you to call in I’ve tried everything but keep having this problem

[SaiJin]

is it a permanent suspension or a temporary one?

[stefandixon]

Originally Posted by SaiJin

is it a permanent suspension or a temporary one?

That’s the thing, they aren’t clear about this it is a strange kind of restriction I already uploaded my passport and then next day they sent a message saying this


“ Previously, we asked you to submit information to verify your identity or other details associated with your account. However, it appears that you haven’t provided this information.

As a preventative measure, we’re committed to reducing fraud and negative buying experiences on the site. To maintain a safe marketplace, eBay may restrict selling activity, end active items, or suspend accounts until information on the account is verified.

Your selling activity has been restricted until we receive the information we need to ensure a safe trading environment for you and the eBay community. We've ended your active listings and your associated listing fees have been credited back to you. While your selling activity is restricted, your payouts may also be placed on hold.

To remove the restriction from your account, please use the link below to log in and provide the required documentation, which is also outlined in the original email you received.
”

[stefandixon]

Oh also link does work it’s a glitched link

[samspalace]

Looks like the passport you sent in wasn’t accepted. Your information obviously can’t be verified. Don’t want to be negative but you might end up getting permanently suspended if eBay can’t verify your information.

[samspalace]

Originally Posted by stefandixon

That’s the thing, they aren’t clear about this it is a strange kind of restriction I already uploaded my passport and then next day they sent a message saying this


“ Previously, we asked you to submit information to verify your identity or other details associated with your account. However, it appears that you haven’t provided this information.

As a preventative measure, we’re committed to reducing fraud and negative buying experiences on the site. To maintain a safe marketplace, eBay may restrict selling activity, end active items, or suspend accounts until information on the account is verified.

Your selling activity has been restricted until we receive the information we need to ensure a safe trading environment for you and the eBay community. We've ended your active listings and your associated listing fees have been credited back to you. While your selling activity is restricted, your payouts may also be placed on hold.

To remove the restriction from your account, please use the link below to log in and provide the required documentation, which is also outlined in the original email you received.
”

Did you use real name, address and date of birth when creating the account?

[agent006140]

does your passport match with what is on the UK customs data base?

[stefandixon]

Originally Posted by samspalace

Looks like the passport you sent in wasn’t accepted. Your information obviously can’t be verified. Don’t want to be negative but you might end up getting permanently suspended if eBay can’t verify your information.

Your actually dead on right I called in a few times and managed to get it out of one rep, he said passport couldn’t be verified, now I am very surprised as it was the latest UK passport in the highest quality, have eBay just upped their security checking lol?

No info was not real, but address is real but electro roll would fail.

Does this mean docs are dead and do not work ? I mean has no one been successful with ⊗⊗⊗⊗ docs ? :/

[DENDEN76]

User Roy says his xxx docs pass majority of users claim xxx doesn't work anymore for usa and uk

[samspalace]

Originally Posted by stefandixon

Your actually dead on right I called in a few times and managed to get it out of one rep, he said passport couldn’t be verified, now I am very surprised as it was the latest UK passport in the highest quality, have eBay just upped their security checking lol?

No info was not real, but address is real but electro roll would fail.

Does this mean docs are dead and do not work ? I mean has no one been successful with ⊗⊗⊗⊗ docs ? :/

No what eBay do is verify your details once a sellers account is created if the details you used are not real then once you list an item up or sell an item they will then ask for proof of identity I.E passport (no matter how good the quality is it will be rejected because info is not real)

If you use real info you won’t be required to upload passport or proof of address as eBay has already verified your details are real when sellers account created.

Doesn’t mean one day in the future they won’t ask for proof of ID I.E (if you get get MC011 example) but if details are real then you have a better chance of passing a ⊗⊗⊗⊗ passport.

It’s best to use friends real information, family real information this includes name, date of birth and address. It’s advised to ask to use information but a lot of sellers on here will just create an eBay account in friends/family members info.

[SaiJin]

Originally Posted by stefandixon

That’s the thing, they aren’t clear about this it is a strange kind of restriction I already uploaded my passport and then next day they sent a message saying this


“ Previously, we asked you to submit information to verify your identity or other details associated with your account. However, it appears that you haven’t provided this information.

As a preventative measure, we’re committed to reducing fraud and negative buying experiences on the site. To maintain a safe marketplace, eBay may restrict selling activity, end active items, or suspend accounts until information on the account is verified.

Your selling activity has been restricted until we receive the information we need to ensure a safe trading environment for you and the eBay community. We've ended your active listings and your associated listing fees have been credited back to you. While your selling activity is restricted, your payouts may also be placed on hold.

To remove the restriction from your account, please use the link below to log in and provide the required documentation, which is also outlined in the original email you received.
”

ok, so it's a temporary one, give them what they want again. Perhaps something else than a passport. Passports are easy to decode

[stefandixon]

Originally Posted by samspalace

No what eBay do is verify your details once a sellers account is created if the details you used are not real then once you list an item up or sell an item they will then ask for proof of identity I.E passport (no matter how good the quality is it will be rejected because info is not real)

If you use real info you won’t be required to upload passport or proof of address as eBay has already verified your details are real when sellers account created.

Doesn’t mean one day in the future they won’t ask for proof of ID I.E (if you get get MC011 example) but if details are real then you have a better chance of passing a ⊗⊗⊗⊗ passport.

It’s best to use friends real information, family real information this includes name, date of birth and address. It’s advised to ask to use information but a lot of sellers on here will just create an eBay account in friends/family members info.

Really interesting I knew that real info gets verified instantly but didn’t know ⊗⊗⊗⊗ info was so deep haha. What about real amen and address but not correct dob? Would that work or does it have to match up fully

I mean there are many people not on electrol roll so they assuming wouldn’t Ger verified instantly. Only people who are on electrol roll get verified instantly

Also would I be able to change some current ⊗⊗⊗⊗ account details to real ones ? Would that work too

[james_112233]

The only way on ebay is using real info, so get permission from a friend or family.

[DENDEN76]

Or go xxx with a country that only uses payoneer

[samspalace]

Originally Posted by stefandixon

Really interesting I knew that real info gets verified instantly but didn’t know ⊗⊗⊗⊗ info was so deep haha. What about real amen and address but not correct dob? Would that work or does it have to match up fully

I mean there are many people not on electrol roll so they assuming wouldn’t Ger verified instantly. Only people who are on electrol roll get verified instantly

Also would I be able to change some current ⊗⊗⊗⊗ account details to real ones ? Would that work too

It wouldn’t work no has to be real information no other way around it. Real name, address and date of birth. If you do I don’t think it would work so probably best to start again.

I think eBay do like a soft check on you they obviously have some sort of bot/software and if info not real it’s pings it up as a red flag and then you get the verify identity message.

Yeah if you have other stealth accounts with random info then yeah change the details to real information not sure if you have to contact eBay to change date of birth tho. It probably wouldn’t work thinking about it so it’s best to start again and use real information.

Also you can use savings account in your name and attach it to stealth eBay miss match names works perfectly. Some banks are better than others!

[samspalace]

Originally Posted by SaiJin

ok, so it's a temporary one, give them what they want again. Perhaps something else than a passport. Passports are easy to decode

I think his account is toast driving license definitely wouldn’t work and eBay just don’t believe what he/she sends in are real because the system has already failed the identity check when he/she created a sellers account.

[rsot]

OP, not selling risky items right? risky category of sales?

[stefandixon]

Originally Posted by samspalace

I think his account is toast driving license definitely wouldn’t work and eBay just don’t believe what he/she sends in are real because the system has already failed the identity check when he/she created a sellers account.

Yes you are totally right however i do think there is still a way through, as ebay work from electroll roll system, if they find you on there you get instantly verified and if not then you have to submit docs, so there are many people who opt to not be on the electrol roll so they have to then submit docs, so i am sure there is a way out i mean ⊗⊗⊗⊗ docs could work, but i just dont get why they didnt accept mine

About doing a soft check, if the person doesnt exist and doesnt have a credit score then how would they proceed i mean what if they are new to the country? then ebay would rely on docs so there must be some sort of way around this?

[stefandixon]

Originally Posted by rsot

OP, not selling risky items right? risky category of sales?

Im selling software but its not risky software, so i highly doubt i would get screwed over that, i mean they asked to prove my identity i uploaded passport then next day gor the restricted account message

[rsot]

Originally Posted by stefandixon

Im selling software but its not risky software, so i highly doubt i would get screwed over that, i mean they asked to prove my identity i uploaded passport then next day gor the restricted account message

not risky software ...interesting - software is always risky category