Account recovery

[rapidrapid]

Hello, I am writing to you after two weeks of trying to recover my Etsy account.

After logging into the store by my accountants, the account was closed (for my security). Dozens of emails from my side followed, unfortunately to no avail. I got several questions to answer but nothing.

After I answer the questions, I don't get any response. This operation happens 4-5 times already. When I try to log in, I get a message: You maybe unable to access your account.

I once got an email that said "before we can give you access to all of Etsy's features, please confirm your Etsy account by clicking the button below.", after I clicked - no effect.

I would really like to recover my account and I sincerely hope you can help me with some information.

Thank you

[rsot]

Welcome to the forum OP - all the best as you master stealth

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[SaiJin]

THey probably thought the account was hacked when your people logged in from a different computer, location, IP etc.

Only way is to keep messaging etsy and try to explain to them

[rapidrapid]

Yes, that's what I think as well. The issue is that there seems to be no way to contact and chat with Etsy representative. By email I get like automatic bot responses. The phone option contact isn't available in my country and I am looking for ideas,

Thanks

[SaiJin]

Yea Etsy is a pain for sure.

You can try google and find out what their corporate contact email / info is and in the mean time try making or buying extra accounts so you don't get stuck?

[rapidrapid]

Originally Posted by SaiJin

Yea Etsy is a pain for sure.

You can try google and find out what their corporate contact email / info is and in the mean time try making or buying extra accounts so you don't get stuck?

Hmmm interesting idea, do you know a place where you can buy an Etsy account? Thannks

[ilcarletto]

Originally Posted by rapidrapid

Hmmm interesting idea, do you know a place where you can buy an Etsy account? Thannks

Approved sellers in the marketplace can help

https://www.aspkin.com/forums/ebay-accounts-sale/

Get in touch with the ones that sells Etsy accounts

[SaiJin]

Originally Posted by rapidrapid

Hmmm interesting idea, do you know a place where you can buy an Etsy account? Thannks

Carletto just gave you the link.

WARNING: don't response to anyone sending you a random DM aside from our sellers in the marketplace. Those are scams.
Report those type of DMs to me directly.

[rsot]

Originally Posted by SaiJin

Carletto just gave you the link.

WARNING: don't response to anyone sending you a random DM aside from our sellers in the marketplace. Those are scams.
Report those type of DMs to me directly.

Very strongly iterate this

[gushi]

Absolutely the same happened to me 10 days ago. Received a message from Etsy that my account is suspended--> appealed that and their reason for suspension was "suspicious log-in" (should I tell that there has not been logging from different device with different IP nor logging in from device with existing Etsy account there) I have used the same device since signing up. They wanted some information and I may say I was in luck because after 5 days the account has been restored.

However, ever since the restoration I have been getting orders but the money I receive are staying as "Current balance" and nothing is moving to my "Available for deposit" section. I am pretty sure that they have to enable something in they are system, so the money are automatically moved for availability. Trying to contact them for 5th time maybe, and the same consultant is replying me the same things all over again.

Do you have any idea what or who should I contact?

[GWilsonDr]

Hi @gushi

same here,
can you advise the exact steps you took and who you e-mailed/called Etc please?

Cheers
Wilson.

[rsot]

Welcome to the forum GWilsonDr - all the best as you master stealth

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[gushi]

In the message with my account suspension information, there is a link where you can appeal the suspension. I just followed it, filled out the form with the name of the account holder, the name of the shop, the e-mail address associated with the account.

Later, customer support assistant answered me in several messages, and at the end the account has been restored after answering more questions they asked.

Originally Posted by GWilsonDr

Hi @gushi

same here,
can you advise the exact steps you took and who you e-mailed/called Etc please?

Cheers
Wilson.

[SaiJin]

Originally Posted by gushi

In the message with my account suspension information, there is a link where you can appeal the suspension. I just followed it, filled out the form with the name of the account holder, the name of the shop, the e-mail address associated with the account.

Later, customer support assistant answered me in several messages, and at the end the account has been restored after answering more questions they asked.

Interesting, what was your suspension for and what questions did they ask?

[agent006140]

if your Etsy fund is not available for deposit,it is probably Etsy is still trying to collect the fund,could be a foreign credit card,

[rsot]

Originally Posted by agent006140

if your Etsy fund is not available for deposit,it is probably Etsy is still trying to collect the fund,could be a foreign credit card,

Foreign credit card would unlikely to be accepted on the platform for a seller account, no?

[gushi]

Their reason for suspension was "unrecognized log-in", as they explained. Something totally impossible, as I log-in from the same device, same IP, same account since 3-4 years... After all they did stated that the suspension was a mistake.
The questions they asked were the e-mail address connected to the account, the name of the shop, which internet browser is mostly used for logging-in, is a PC/laptop or mobile device mostly used, name and address given when purchasing on etsy.

Originally Posted by SaiJin

Interesting, what was your suspension for and what questions did they ask?

[gushi]

After that saga with the held amount, the customer support assistant told me that this was because the account was still limited because of potential fraud....

No comment from my side on this whole situation..

Originally Posted by rsot

Foreign credit card would unlikely to be accepted on the platform for a seller account, no?

[aaa7z5]

Just filled out the "Contact Us" to get in touch with support for this very issue; here is the email they sent me back:

Illumi (Etsy)

Dec 20, 2022, 12:49 AM EST
Hello,

Thank you for writing to us. My name is Illumi and I'm a member of Etsy's Trust & Safety team.

We have temporarily limited access to your Etsy account because we've detected a suspicious login. We've done this to protect your personal and financial information. I’m sorry for any inconvenience this has caused.

To restore your account, please answer the security questions that follow, which will help us verify that you're authorized to access this account.

What is your full name?
What month and year did you create your Etsy account?
Can you give us a shipping address you've used when purchasing from Etsy?
What cities and/or states do you most frequently sign in to your Etsy account from?
Which internet browser do you use most frequently to sign in to Etsy?
Do you use any mobile devices to access your Etsy account? Please specify.


We value your privacy and will never share your responses. We hope to hear back from you soon.


Best,

Illumi
Etsy Trust and Safety

Luckily I downloaded all of my info from my Etsy shop...Im not sure who the hell can remember the month and day when they opened their account..it was years ago! =-S

Edit - Just sent a reply, lets see how it goes..

[rsot]

Hoping for the best for you aaa7z5