Locked Seller Account because of amazoncom business account.

[hockeyhud10]

I made a amazon.com business account, it got locked. It is on the same email as my seller account so it is also locked.

Amazon.com business refuses to open my account, so my seller account also remains locked. I've already sent Amazon business the following:

Billing statement, photo ID, utility bill, EIN letter, and a 'letter on company letter head'

What do I do?? I have account health responses due in 19 days.

Amazon business response: https://imgur.com/a/w0bIGLU

[amzrocket]

I don't know why they locked it, but it looks like you're ****ed.

Next time don't link anything to your seller accounts. Seller accounts are for selling, Buyer accounts are for buying, end of story.

[hockeyhud10]

They lock it for address verification on an order ('Please send us your billing statement'), then proceed to accept absolutely nothing I send.

Ya, seems apparent. The funny thing is they encourage you to make amazon.com business by sending you emails to your seller account.

Yet, absolutely no way to communicate with them.

[hockeyhud10]

Originally Posted by amzrocket

I don't know why they locked it, but it looks like you're ****ed.

Next time don't link anything to your seller accounts. Seller accounts are for selling, Buyer accounts are for buying, end of story.

They lock it for address verification on an order ('Please send us your billing statement'), then proceed to accept absolutely nothing I send.

Ya, seems apparent. The funny thing is they encourage you to make amazon.com business by sending you emails to your seller account.

Yet, absolutely no way to communicate with them if you are locked out of your seller central account.

[amzrocket]

That problem actually sounds resolvable. I would continue trying.

[user3657]

Originally Posted by amzrocket

That problem actually sounds resolvable. I would continue trying.

This. With Amazon never have accounts with the same email for this reason. Is it a legit account and does all the info match? Just download a pdf statement from your credit card company directly and send that or fax over a copy of the statement...

[SaiJin]

Originally Posted by hockeyhud10

I made a amazon.com business account, it got locked. It is on the same email as my seller account so it is also locked.

Amazon.com business refuses to open my account, so my seller account also remains locked. I've already sent Amazon business the following:

Billing statement, photo ID, utility bill, EIN letter, and a 'letter on company letter head'

What do I do?? I have account health responses due in 19 days.

Amazon business response: https://imgur.com/a/w0bIGLU

What do you do? Give them everything they asked for.

REfused? Keep giving them the docs until one of their monkeys accepts it.

[hockeyhud10]

Originally Posted by amzrocket

That problem actually sounds resolvable. I would continue trying.

I have given them literally anything, they ask for more each time.

Billing statement, photo ID, utility bill, EIN letter, and a 'letter on company letter head'


And then with the picture I included they state: "We have decided not to restore access to your account"

Meanwhile there is no way to contact amazon seller central without account access.

[hockeyhud10]

Originally Posted by user3657

This. With Amazon never have accounts with the same email for this reason. Is it a legit account and does all the info match? Just download a pdf statement from your credit card company directly and send that or fax over a copy of the statement...

If only it was this easy. They have been sent that and more.

I've provided them the following as they ask
Billing statement, photo ID, utility bill, EIN letter, and a 'letter on company letter head'

Despite this the final message was "We have decided not to restore your account access."

Keep in mind this was 'order verification' for making a $400 purchase.

[hockeyhud10]

Originally Posted by SaiJin

What do you do? Give them everything they asked for.

REfused? Keep giving them the docs until one of their monkeys accepts it.

I have given them absolutely everything.
Per the attached email "We may not respond to further emails about this issue."
Of course, I keep sending it to that email address and more, but I make no progress.

[yobar]

It's possible that they're concerned about fraud or other suspicious activity. It's also possible that there's a problem with your account information.

If you're not sure why Amazon is refusing to open your account, you can try contacting them again and asking for more information. You can also try contacting Amazon Seller Support for help. (either call them directly or contact from a different account)

[hockeyhud10]

Originally Posted by yobar

It's possible that they're concerned about fraud or other suspicious activity. It's also possible that there's a problem with your account information.

If you're not sure why Amazon is refusing to open your account, you can try contacting them again and asking for more information. You can also try contacting Amazon Seller Support for help. (either call them directly or contact from a different account)

Well its 'address verification' for a $400 purchase, so the amount I have provided is insane...

What phone number? I have a case that I've opened, but cannot reply to (without account) and has been open for 13 days at this point with no resolution.
I imagine by the time a new account is opened to fix this issue, my account health issues will have got me.

[hockeyhud10]

As of now, the only progress (after 2 weeks, today) I have made is the email that says

Hello,

An unauthorized party may have accessed your account.

To protect your information, we have:
-- Disabled the password to your account.
-- Reversed any modifications made by this party.
-- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.
-- Disabled the Two step verification in your account if active, please reset on Amazon and enable if appropriate.

Please allow 2 hours for these actions to take effect.

After 2 hours, you will be able to reset your password and regain access to your account. On the Sign In page, select "Forgot your password?" and follow the instructions.

I did so and reset my password, entered my OTP from Authenticator yet, when I log in I am still presented with:

We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.

Another email that comes says
To restore access to your account, sign in and follow on-screen instructions. Once you have provided the required information, we will review it and respond within 24 hours.

However, this is for consumer accounts and no 'on-screen' instructions come.