Can a buyer cancel orders and cause any harm?

user3657 · #1 08-20-2023

This is strange to me..I've sold to this person before..and prior he asked me how much I have of an item and if he could buy them all. I don't do things like that so I told him I only have a few left and I'll sell those. He ended up buying them, then returning them saying he found them cheaper somewhere else! Absolutely not true

because I manufacture them. Anyway he purchased a different item from me a few weeks ago and purchased two, he again messaged me saying how many do I have, he wants to purchase them all at once, not single...I updated the listing qty to a few, he purchased them all, individually, then requested to cancel all the orders. So instead of making one purchase like he wanted, he made 3 purchases and then cancelled them all.

Is this guy just nuts or is he harming my account somehow? I anit dealing with him anymore that's for sure.

murdered_by_ebay · #2 08-20-2023

you should not sell to anyone who ever cancelled a bigger order , even if it is not a competitor such people are unstable in their intentions , they may buy many items within a few weeks and then file returns for all of them at once

the account may be harmed if they place many orders and you cancel them but there is not much you can do here since there is no way to block them from buying

I would complain to customer support and claim a competitor is attacking my account with bogus purchases

rsot · #3 08-20-2023

block this bidder as well - you don't need this headache

user3657 · #4 08-20-2023

Quote:

Originally Posted by murdered_by_ebay

you should not sell to anyone who ever cancelled a bigger order , even if it is not a competitor such people are unstable in their intentions , they may buy many items within a few weeks and then file returns for all of them at once

the account may be harmed if they place many orders and you cancel them but there is not much you can do here since there is no way to block them from buying

I would complain to customer support and claim a competitor is attacking my account with bogus purchases

Since he requested cancellation it doesn't affect account health however I don't know if he's still able to cause any harm..

user3657 · #5 08-20-2023

Quote:

Originally Posted by rsot

block this bidder as well - you don't need this headache

Can't block on Amazon USA. However trust me anit dealing with this clown again.

agent006140 · #6 08-20-2023

More people are looking to make money selling online,but do not have any saleable merchandise,so he is asking how many do you have and bought them all,then he can sell yours ,when no one buys them,he will return your items.
you should block him.
Did you look on Ebay if your items are listed there?

rsot · #7 08-20-2023

Quote:

Originally Posted by user3657

Can't block on Amazon USA. However trust me anit dealing with this clown again.

my bad - i wasnt thinking about amazon; mind was on eb - you're right about not being to block :(

agent006140 · #8 08-20-2023

more than 1/4 million IT workers have been layoff this year,Elon Musk layoff 7000 out of 8000 worldwide when he took over TWITTER,aint that nice?
I notice I am getting more inquiries but not orders in my shop,ecommerce has slowed down,people dont have much left for discretionary items after paying rent/mortgage,grocery,services.

murdered_by_ebay · #9 08-20-2023

Quote:

Originally Posted by user3657

Since he requested cancellation it doesn't affect account health however I don't know if he's still able to cause any harm..

this time it may not , next time such people may buy and would not request cancellation

agent006140 · #10 08-20-2023

He could use a different ID to buy from you,

Pedroalva · #11 08-20-2023

An option may be to contact the support and ask them to report the buyer for abuse of return as he buy twice to do the same

amzrocket · #12 08-20-2023

How few sales do you have that you're wasting time entertaining this crap from a buyer?

If a buyer messaged me asking for some kind of special treatment I'd click no response needed and move on. If they want to buy the listing as-is, they can buy it, if not then too bad. As you discovered just now, people shooting some kind of angle with the listing are more likely to be a problem. Especially since this guy returned things before, you should definitely not be wasting any time giving him any kind of accommodation.

If you want to make sales, spend your time researching new products, exploring other marketplaces, etc. Don't spend it trying to help a problem customer.

degsey69 · #13 08-20-2023

The problem with Amazon is that you can not block a buyer and if you cancel any orders they can leave negative feedback, if they open a return they can leave feedback. The damage is if negative feedback gets left and it’s very hard to appeal it if you dispute feedback left and they will not remove it.

It’s very difficult with unreasonable buyers on Amazon.

agent006140 · #14 08-21-2023

Or chalk it up to cost of doing business on internet.
He only did it twice.

**SaiJin** · #15 08-21-2023

Quote:

Originally Posted by agent006140

Or chalk it up to cost of doing business on internet.
He only did it twice.

Give an inch and they'll take the entire damn mile.

No... don't let up

murdered_by_ebay · #16 08-21-2023

depends on amounts , I had buyers in the past who were reselling my items and were filing returns for everything that was not selling well

degsey69 · #17 08-21-2023

Quote:

Originally Posted by murdered_by_ebay

depends on amounts , I had buyers in the past who were reselling my items and were filing returns for everything that was not selling well

I have had that as well, it’s irritating and you can not do a thing about it.

amzrocket · #18 08-21-2023

I'm FBA so luckily I rarely have the displeasure of needing to interact with a customer. On the rare occasional a customer contacts me with a complaint, I pretty much just issue a refund with a canned apology message and call it a day (which I would highly recommend any seller do, because if you don't and they complain to amazon hard enough they'll get their refund anyway and they could say something that negatively impacts your account later).

I also have limits as to how many of a product someone can buy from me (another thing I HIGHLY HIGHLY recommend that sellers set). I've never had anyone contact me to raise the limit, but if they did I wouldn't do that. If someone wants to buy a lot of an item the likelihood of them being a problem later is much higher. They could be a reseller and return it if they can't sell it, or just straight up scam you by getting a refund from Amazon for it. Even if it's a regular customer, someone who spent $30 and bought one is likely to just toss it if they don't like it or something, but someone who spent $150 to buy 5 is much more likely to spend the effort to open and submit a return. Having a limit also protects you from certain abuses by competing sellers too.

**SaiJin** · #19 08-21-2023

Quote:

Originally Posted by murdered_by_ebay

depends on amounts , I had buyers in the past who were reselling my items and were filing returns for everything that was not selling well

LOL wtf...

So they bought your stuff, charge more than what you charge, and then the unsold items they return to you??

Seriously some people and their nerve

amzrocket · #20 08-22-2023

Quote:

Originally Posted by SaiJin

LOL wtf...

So they bought your stuff, charge more than what you charge, and then the unsold items they return to you??

Seriously some people and their nerve

It's actually worse than a drop shipper. At least a drop shipper only orders **** when they have a confirmed order.