Disbursement Not Paid Out - Sales + Account Normal

[leamprotan]

Never seen this issue before but wondering if anyone has experience with a similar issue:

One stealth account was supposed to have a pay out ($10,000) on the disbursement date, the day before disbursement date the available balance changed to $0.

Account is approx. 8 months old, has good account health, no performance notifications, no notification at all, sales are still coming in regularly, inventory still all active. When I go to account health page there is a small box in the bottom left that says:

Payment Policy
"Funds are held while your account is under review. Learn More"

The learn more links to performance notification page but there isn't anything new there. Support has been useless saying its just an Account level reserve and there is no account review taking place. However, the next disbursement date also has a total balance of $0.

I thought this might be a velocity review as this was the first time the account hit $20,000 in a single disbursement period (have had multiple payouts around $15,000 and 17,000) but all sales are FBA. Ads have also been stopped as funds balance is $0 even though the account reserve is $15,000 and I refuse to pay with CC not knowing if this account will be suspended or something.

Any thoughts on what this might be?

[agent006140]

FBA.
Did AMZN ship your item?

[leamprotan]

Yes, FBA only. Orders are still being shipped.

[rsot]

@OP, did you have any returns? or quality issues?

[agent006140]

Have they been delivered?

[leamprotan]

Originally Posted by rsot

@OP, did you have any returns? or quality issues?

Normal amount of returns.

One quality issue regarding a product that was new sold as used but dealing with this via a bin check as its a grocery item. However, this arose AFTER that disbursement date and after the balance was not paid. That listing is at risk of removal (still active) but this is a first time issue and shouldn't be a problem after the bin check.

[leamprotan]

Originally Posted by agent006140

Have they been delivered?

Maybe not all of them but the majority I would say yes, this is 100s of orders from the past few weeks.

[e2free]

Have you charged/updated charged method or bank account recently? If not then account is under review and as you said stealth account more likely funds will be held

I would stop selling immediately on this account

[agent006140]

is your credit card still active?

[leamprotan]

Originally Posted by e2free

Have you charged/updated charged method or bank account recently? If not then account is under review and as you said stealth account more likely funds will be held

I would stop selling immediately on this account

No changes to account at all. It is a stealth account but opened with a friend's details so lower risk. Should I still stop selling?

I've seen some occurrences of this issue on seller forums and some people said they magically got paid out after the review cleared but they didn't get any info on the review or what happened just a big disbursement after an unknown waiting period.

[leamprotan]

Originally Posted by agent006140

is your credit card still active?

It was nearly expired a while back but made the change maybe 2-3 months ago without issue at the time. The new one is updated and active on the account.

[murdered_by_ebay]

same thing as reviews on ebay but takes longer , in this case you should stop selling. if the review ends without issues you resume selling but if you get suspended you risk losing both the balance and the FBA inventory so that minimizing the possible damage should be the priority now

[leamprotan]

Originally Posted by murdered_by_ebay

same thing as reviews on ebay but takes longer , in this case you should stop selling. if the review ends without issues you resume selling but if you get suspended you risk losing both the balance and the FBA inventory so that minimizing the possible damage should be the priority now

Yes, makes sense to minimize risk.. Just strange as there was no email or performance notification stating that a review was taking place. Just cut off payment but didn't suspend account and sales are still coming in.

Account is made with all legit details so shouldn't be any issues with the review. However, some listings are from old suspended account but worked in with various other inventory. I thought it was a sales threshold that was hit.

[agent006140]

Have you asked AMZN why?
It could either be a mistake as they use bots OR something has gone seriously wrong.
Can you tell us what you sell?
It could also be your buyer- his source of payment ,could be a stolen credit card ?

[leamprotan]

Originally Posted by agent006140

Have you asked AMZN why?
It could either be a mistake as they use bots OR something has gone seriously wrong.
Can you tell us what you sell?
It could also be your buyer- his source of payment ,could be a stolen credit card ?

Yeah, hoping its bots and just waiting for a manual review? I don't know what would have gone seriously wrong if they didn't just instantly suspend the account?

Grocery, Electronics, Books mainly.

What do you mean by my buyer? Nothing is stolen from the details used for account creation.

[agent006140]

Your buyer could have used a gift card or a credit card which is not his?
In the early years,AMZN would not accept any credit card issued in Thailand due to fraud,there are also cases where buyer will buy a gift card cheap,the reason why it is cheap is that the seller used a stolen cc to buy these cards and need to sell them fast before the owner of the cc find out and file a chargeback with cc issuer.
if you call AMZN,they should tell you why the balance is zero.

[agent006140]

So,the stealth account is in your friend's name?
and whose credit card and bank account are linked to that stealth account?
Yours?
is any of your merchandise a knockout,imitation.??

[agent006140]

account is made with all legit details so shouldn't be any issues with the review. However, some listings are from old suspended account but worked in with various other inventory. I thought it was a sales threshold that was hit.a
-------------
is there any way AMZN can find out from those old listings that yo have been suspended ?

[Mr_Blue_Sky]

Originally Posted by murdered_by_ebay

....if you get suspended you risk losing both the balance and the FBA inventory so that minimizing the possible damage should be the priority now

Their FBA inventory is not at risk whatsoever.

[agent006140]

I think she means the ones which are sold ,not the remaining ones in AMZN warehouse

[Mr_Blue_Sky]

Originally Posted by agent006140

I think she means the ones which are sold ,not the remaining ones in AMZN warehouse

Nah, that wouldn't be inventory, that would be pending funds

[SaiJin]

I'd give it 24 hours for their system to update.

I don't think you should freak out this early