How to Remove Negative Feedback? Any Tactics?

[Stealth Needed]

Most of my negative feedback is from the dumbest things ever that I either can't control (USPS) or someone being upset that they didn't read the listing. It's honestly frustrating when I get 84 good feedback and then 2 random people come in and give me negatives.

Based upon my own research with my competitors, I know for a fact there is a way to remove feedback without contacting ebay, and not just 1 or 2 of them either. I also saw on reddit where a seller successfully did it. Is there any tricks I'm not aware of? Trying to get to Top Rated and its damn near impossible with these people just abusing the system for $3 items lol.

Any help with this would be appreciated. Maybe they have an employee doing it for them, I'm not sure.

[ACPH]

Before it can be done with an insider, now its gone..

[Stealth Needed]

Originally Posted by ACPH

Before it can be done with an insider, now its gone..

It still can be done with insider. They're just mostly too pussy to do it. I got one who will give me any info on any account, but god forbid I ask for feedback removal lol. They're just scared into not doing it.

[solefoodbk]

Getting to Top Rated has nothing to do with feedback directly.

[rsot]

Originally Posted by Stealth Needed

It still can be done with insider. They're just mostly too pussy to do it. I got one who will give me any info on any account, but god forbid I ask for feedback removal lol. They're just scared into not doing it.

Not much of an "insider" then - or you're maybe not offering enough of a "tip" for service...?

[ACPH]

Originally Posted by Stealth Needed

It still can be done with insider. They're just mostly too pussy to do it. I got one who will give me any info on any account, but god forbid I ask for feedback removal lol. They're just scared into not doing it.

Well he is useless then. Lol.

This is why we need other stealth accounts in the instance that the other selling account gets suspended or rating goes down and the fees get high.

[solefoodbk]

Originally Posted by ACPH

Well he is useless then. Lol.

This is why we need other stealth accounts in the instance that the other selling account gets suspended or rating goes down and the fees get high.

You're essentially just filling a leaky bucket then. If you spend more time making accounts to cycle out after they get bad feedback, which you're expecting, it's a never ending loop. How do you expect to make a lot of money this way?

The better way is to fix the issue or stop selling what is causing the problem.

There is one account I know sells stuff similar to me, and also other things like jewelry. It is f*ke, and I'm sure they're paying less than $5 USD for it, selling it for $40-$70+. Amazing margins, but it's the primary issue on his account.

Instead of just stop selling it, he continues and its the main item that gets negative feedback, the other items don't. So if its actually worth having sub 95% feedback, the worry of always getting suspended, dealing with customers looking for issues on every order (which will happen when feedback is bad), then continue it, but accept that reality.

To me, this doesn't seem like a good use of time. Especially if the point is to make money, how does that bring you peace if you're always dealing with problems, and at risk of your money stream going to $0?

[SaiJin]

Originally Posted by Stealth Needed

Most of my negative feedback is from the dumbest things ever that I either can't control (USPS) or someone being upset that they didn't read the listing. It's honestly frustrating when I get 84 good feedback and then 2 random people come in and give me negatives.

Based upon my own research with my competitors, I know for a fact there is a way to remove feedback without contacting ebay, and not just 1 or 2 of them either. I also saw on reddit where a seller successfully did it. Is there any tricks I'm not aware of? Trying to get to Top Rated and its damn near impossible with these people just abusing the system for $3 items lol.

Any help with this would be appreciated. Maybe they have an employee doing it for them, I'm not sure.

you can actually contact CS and ask them to remove any feedback that violates their TOS>

[rsot]

Originally Posted by solefoodbk

The better way is to fix the issue or stop selling what is causing the problem.

There is one account I know sells stuff similar to me, and also other things like jewelry. It is f*ke, and I'm sure they're paying less than $5 USD for it, selling it for $40-$70+. Amazing margins, but it's the primary issue on his account.

This is correct - always an issue of losing funds and headaches

[ACPH]

In the end you still need back up accounts. Don't rely on one.

[Stealth Needed]

Originally Posted by rsot

Not much of an "insider" then - or you're maybe not offering enough of a "tip" for service...?

They monitor it now. And no. Do you know how much brainwashing they do there? Trust me I been on his ass. At least he'll lookup people for me lol.

[Stealth Needed]

Originally Posted by ACPH

In the end you still need back up accounts. Don't rely on one.

Im not on a stealth tbh. I've found a way to get around the ban and still use info that I'm banned on lol. But yeah I mean the thing is the negative feedback is for ****ing ****ty reasons.

[phaz0rz]

Been saying for years - throw $ at the problem.


Contact the buyer and ask if they'd be willing to revise their feedback in exchange for a refund or replacement. Most buyers are fine with that. If you've already used all 5 of your revision requests for the year then you probably need to address the underlying problem causing buyers to leave bad feedback.

[james13v]

Originally Posted by Stealth Needed

Most of my negative feedback is from the dumbest things ever that I either can't control (USPS) or someone being upset that they didn't read the listing. It's honestly frustrating when I get 84 good feedback and then 2 random people come in and give me negatives.

Based upon my own research with my competitors, I know for a fact there is a way to remove feedback without contacting ebay, and not just 1 or 2 of them either. I also saw on reddit where a seller successfully did it. Is there any tricks I'm not aware of? Trying to get to Top Rated and its damn near impossible with these people just abusing the system for $3 items lol.

Any help with this would be appreciated. Maybe they have an employee doing it for them, I'm not sure.

Sorry, am I missing something? What does feedback have to do with getting to be a top rated seller?

[solefoodbk]

There are always ways to get basically any feedback removed.

For example if someone leaves negative feedback for shipping, and you didn't ship on time you'll automatically get rejected if you ask to appeal it. However, if you appeal the late shipment defect on the purchase which is far easier to do, then go through the appeal, the AI sees the defect removal and usually grants removal even if you didn't "ship on time".

[dsdominators]

Instead of looking for insiders, look for the problem within yourself.
How you speak to customers? Are you professional or talking out the side of your mouth?
How you describe your items? Are the images and title deceptive? Be honest with yourself and trust me 9 time out of 10 its your own fault you got a negative feedback.

Just be ultra-kind, professional, and remember the customer is always right, no matter how dumb they sometimes may be.

[phaz0rz]

Originally Posted by dsdominators

Instead of looking for insiders, look for the problem within yourself.
How you speak to customers? Are you professional or talking out the side of your mouth?
How you describe your items? Are the images and title deceptive? Be honest with yourself and trust me 9 time out of 10 its your own fault you got a negative feedback.

Just be ultra-kind, professional, and remember the customer is always right, no matter how dumb they sometimes may be.

Post of the year, right here.


So many of the things posted about here are amateurish issues which could have been easily avoided.

[Camaro2SS]

Originally Posted by phaz0rz

Post of the year, right here.


So many of the things posted about here are amateurish issues which could have been easily avoided.

Completely disagree with this approach. Absolutely terrible advice. I would assume it comes from someone with very few transactions per month. I move more than 4,000 items a month and have been doing this for a very long time. Here is my advice:

- Do not engage with customers in conversation.
- Keep it short and to the point.
- Do not apologize if you can avoid it. If you decide to do so, do not say more than “sorry.” Focus on resolution instead. As soon as customer knows you are apologizing, they will see it as weakness and take advantage of you.

Remember, you cannot apologize enough to a scumbag. The more you give, the more they take. A lot of these customers literally enjoy belittling and bullying sellers because they are living miserable lives. The more you engage with them, the more you give, and the more they will take. Unless you are willing to outright refund an asshole just to possibly avoid a negative, stick to my advice. Obviously, I have many other defensive strategies that I use to protect myself in case this type of buyer decides to leave a bad review.

You can almost always tell what someone’s intentions are from their initial message. Based on their profile, such as whether they have sold on eBay in the past or are actively selling now, what they sell, when their account was registered, whether they have ever left negatives, and what those negatives were for, you can usually get a clear picture. There are a lot of clues that can paint a solid profile of the person you are dealing with when you put everything together.

[agent006140]

Very good advice,most Ebay buyers are bottomfishers,do not waste your time conversing with them !

Originally Posted by phaz0rz

Post of the year, right here.


So many of the things posted about here are amateurish issues which could have been easily avoided.

If life is so easy,we will all be cruising ,drinking champagne and toasting each other on the ship deck,how old are you?
Have you weaned yourself from your wet nurse?

The worst kind I have run into are lawyers !or better known as ambulance chasers.
Old ladies lack imagination and technical knowhow to pull off some rather creative tricks,this just happen to me ,I assume the buyer is a young lady-
I sold a very nice brand name black wool dress on Ebay ,the buyer filed INAD,she showed pictures of holes in the dress,by placing the dress over a sheet of white paper.
I swear I looked over the dress before packing to make sure it is in good condition,and I did not see any holes?
When I received the dress back ,it is my dress (no switcharoo) and there are no holes?
why does she have to go thru this stupid excuse of holes,the only reason I can think of is that she does not want to pay for return shipping and she would also get full refund (dress plus shipping),so the whole ordeal cost her nothing (zilch,zero),just her time?Or she thinks I would let her keep the dress?
I reported her for abusing return,Ebay bot probably would deny it

Originally Posted by rsot

Or maybe she just wanted to use the dress one time and screw you over agent.

It does not look like the dress has been worn,else it would show some stretch mark/odor/stain?
Since we are talking about dress return,it is in the news Chanel is suing,Meghan Markle -$8million damage,as she returned 47 dresses after wearing them to gala,outings.

Now Hermes is also suing her for returning $35K handbags.
Now her mortgage lender Tyler Perry wants $9 millions dollars back ASAP.
She plans to return to London with hubby,both King Charles her father in law and her brother and sister in law would all be away in Scotland and elsewhere.

Originally Posted by Camaro2SS

I sell across a large majority of categories. It is not necessarily niche per se. It is more about the type of person you are dealing with. In my experience, the most difficult buyers tend to be crazy lonely ladies and boomers in general. Some men from the South are also clearly racist. I would say around 10 to 15 percent of buyers on eBay can be genuinely nasty when things do not go their way.

I think this reflects a broader pattern with people in general. Most people do not like being told they are wrong, and when they are, they are often willing to retaliate by leaving a negative, playing the victim, or pretending they were wronged. Some of them are professional victims. They probably blame everyone but themselves in their personal lives too. eBay is just another outlet for that behavior.

They claim to be professionals who spent many years in the field,but they are on Ebay looking for the cheapest price.
Does not matter whether it is male or female,young or old,it is the Moola which matters,they thought they found the bargain of a lifetime and it turns out it is not.

The best way to handle such people is get more angry than them at the situation.
-----
VERY BAD ADVICE,if the buyer is lonely ,hiding behind a keyboard,your anger makes no difference to her,worse,it just makes her want to continue battling you,she has plenty of time!
Do you want her to keep buying and filing dispute ,you know Ebay always side with the buyer and make you pay return shipping.

[Nimble]

I agree with Camaro2ss here. I also move a large volume of inventory, and the only negative feedback I tend to receive comes from rival sellers or their associated accounts. These aren’t amateur mistakes or easily avoidable issues—they’re deliberate attempts to disrupt sellers and negatively impact metrics and feedback. At this point, I’ve learned to accept negative feedback as part of operating in an open marketplace.

[rsot]

Originally Posted by agent006140

Very good advice,most Ebay buyers are bottomfishers,do not waste your time conversing with them !

I would replace "most" with "some" - the buyer quality really depends on the niche

[Camaro2SS]

Originally Posted by rsot

I would replace "most" with "some" - the buyer quality really depends on the niche

I sell across a large majority of categories. It is not necessarily niche per se. It is more about the type of person you are dealing with. In my experience, the most difficult buyers tend to be crazy lonely ladies and boomers in general. Some men from the South are also clearly racist. I would say around 10 to 15 percent of buyers on eBay can be genuinely nasty when things do not go their way.

I think this reflects a broader pattern with people in general. Most people do not like being told they are wrong, and when they are, they are often willing to retaliate by leaving a negative, playing the victim, or pretending they were wronged. Some of them are professional victims. They probably blame everyone but themselves in their personal lives too. eBay is just another outlet for that behavior.