Error: "Your refund could not be processed.

[kotte]

Hi everyone,

I’m having an issue processing a refund for a buyer and could really use some advice.

When I try to send the refund, I get the following error:
“The refund could not be processed. Please add a payment method for the return to the buyer.”

The problem is — I already have a bank account added and verified on my eBay account. However, when I go to select a payment method for the refund, the bank account doesn’t appear as an option, so I can’t proceed.

Has anyone experienced this before? Is there something I’m missing, or another way to complete the refund?

Thanks in advance for any help!

[agent006140]

Have you tried buying something and see if your bank account appear?

[phaz0rz]

If possible, get your sales up so you can cover the refund from your available balance.


Always best to avoid a charge to the bank account.

[james_112233]

It would help if you have a balance on eBay from sales that they can dip into.

[Nimble]

As others have suggested, increase sales so ebay balance would cover the refund balance, other option is to add a card for selling costs.