Has Anyone Been Able to Contact Paymate?

[trashface]

I've been with them for about two weeks or so, and am already suspended. On my first payment I was due to receive, my account is suspended because I didn't have the required 10 seller feedbacks, even though I had 12 seller feedbacks. And now that I realize there mistake, I'm trying to call them to try and rectify the situation, and I can't get through. I've left about 15 emails, and call them all day on Australian time, and always get a voice recording. I just want to know if anyone has gotten through, or should I cut my losses and just wait a month and a half for my money and go with Moneybookers?

[GreenBean]

cardfelon has great success with them What contact numbers are you trying? They really tend to not answer their phone. Have you their fax number?

[trashface]

I am using their US #: 1-866-376-7028. I almost got through, but at the last minute it went to voicemail. I can't use the fax # because I don't have the access, and I can't use the international # because I don't have a calling card.

[GreenBean]

?no fax access and you have the internet. Why not just use a free online fax service? If you do here's their US Fax no# USA FAX: 650-366-6283

[GreenBean]

@trashface, I've sent you a pm with the name of a staffer in the Syndey office who will help you. Just got off the phone with them

[telly55]

When i first sign up with paymate they suspended my account also. It's not just 10 sellers feedback paymate want you to have they do not want to see feedback with items that sold with low prices. I had to sell 10 more items for about $10 each before they remove my suspension. Try calling after 10:00 am Eastern time i get someone every time.

[cardfelon]

trashface- I just returned your pm with a direct contact phone number and email for one of the head guys here in the US

[doughboykilla]

Wow u have to have 10 seller feedback just to use payment how retarted is that.

[bigmac]

Originally Posted by cardfelon

trashface- I just returned your pm with a direct contact phone number and email for one of the head guys here in the US

Can you send me a pm with his info to thanks

[cardfelon]

PM sent has been sent

[massivesystem]

Originally Posted by trashface

I've been with them for about two weeks or so, and am already suspended. On my first payment I was due to receive, my account is suspended because I didn't have the required 10 seller feedbacks, even though I had 12 seller feedbacks. And now that I realize there mistake, I'm trying to call them to try and rectify the situation, and I can't get through. I've left about 15 emails, and call them all day on Australian time, and always get a voice recording. I just want to know if anyone has gotten through, or should I cut my losses and just wait a month and a half for my money and go with Moneybookers?

I have never had any problems contacting them, either by phone, or email. Maybe it is because I pump some serious cash through them. roughly $4200 a week.
I usually talk to Craig. Also at first my payments were taking 5 days to hit my bank account, recently it has only been 2 days. I love Paymate there support and serviveis sweet. I am glad I am done with Paypal, except for using them for buying personal stuff. My website's sales are also setup to use Paymate for payment processing.
It is so nice not having to deal with the headaches that Paypal gave me. I don't have to stay under the radar, or watch out for to many payments that happen to quick as you would wth paypal ...

[MtnDew]

Originally Posted by massivesystem

It is so nice not having to deal with the headaches that Paypal gave me. I don't have to stay under the radar, or watch out for to many payments that happen to quick as you would wth paypal ...

How easy is this to setup with your ebay now?

[massivesystem]

Originally Posted by boogernaut

How easy is this to setup with your ebay now?

simple, you setup a account with paymate and then link it to your ebay seller account

[cardfelon]

They just create a token like Auctiva does when you set up your Auctiva account. Then after it is set up you have to go into your Ebay accountant edit your payment preferences by adding Paymate which is simple to do.

[trashface]

Originally Posted by massivesystem

I have never had any problems contacting them, either by phone, or email. Maybe it is because I pump some serious cash through them. roughly $4200 a week.
I usually talk to Craig. Also at first my payments were taking 5 days to hit my bank account, recently it has only been 2 days. I love Paymate there support and serviveis sweet. I am glad I am done with Paypal, except for using them for buying personal stuff. My website's sales are also setup to use Paymate for payment processing.
It is so nice not having to deal with the headaches that Paypal gave me. I don't have to stay under the radar, or watch out for to many payments that happen to quick as you would wth paypal ...

Hey massivesystem, have you had any problem receiving your payments from Paymate recently? I've been waiting almost three weeks for my payments.