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Return Policy?
 

What do you guys suggest for having in place for a return policy?

I understand having one can cut down on negative feedback which is good but I also don't want to fall victim to abuse. Im selling new items mainly(under $100 selling price) and have my return policy set up so that buyers can get their money back within 7 days(minus my shipping charge) and they are responsible for the cost of sending it back to me.

I was thinking of changing it so they could only get a refund if the item is defective.

Thoughts?

By not having a return policy and making it 'narrow' will still open you to abuse. A return policy is needed that should be open, easily read but more importantly flexible. It comes under customer service. :pop2:

Take a step away from this: what sort of seller do you buy items from? Do you tend to prefer sellers that seem helpful friendly co-operative? Stand in the buyers' shoes and think how you can manipulate the buyer:ranger: It's still called customer service. Every sale is different. Go with the negatives of abuse and they will find you. Offer a good transaction of benefit to both parties and make money:peace: