Paypal transaction investigastion

sax4 · #1 01-19-2011

I ordered an item off ebay the other day and the delivery address I added was overseas.

I got a message saying my PP account was limited till they heard from me, so I went into PP changed my password and security details as prompted and it says my account is now restored

When I click on the transaction in PP, it says the payment is under investigation.

I'm a bit worried as i'm using tor to connect to pp, and I'm thinking they delved deeper into my account and maybe realised this. What's the next best step?, shall I just cancel the transaction?.

I'm also thinking about a largish payment that's coming in soon, don't want my money to be stuck in there

cardfelon · #2 01-19-2011

If the payment is under investigation I don't think you can cancel it. You say the address you added was overseas. Was it in a different country than the PP account is set up in?

sax4 · #3 01-19-2011

Yes I have a uk account and I was posting to another country

oompaloompa · #4 01-19-2011

you CAN cancel it, if you like, it gives you the option on pp. It has nothing to do with you, it is to do with a trigger on the buyer, eg. newly made account, overseas, zero feedback are triggers, dont worry............

rsot · #5 01-19-2011

Don't forget - if the buyer's source was credit card, that only adds to the scrutiny.

pidge90 · #6 01-23-2011

I had this same problem today actually. But difference is i was buying a £300 item from ebay. I was using a friends account that i normally use often. But in the paypal message i did say please post to the following address: My address. Ive went and changed the password and now confirmed everything but the account is still limited and the transaction is still under investigation. So im not sure if i should be worried or not. Any ideas on why they are doing this would be helpful. Thanks in advance

sax4 · #7 01-23-2011

Well neither myself nor the seller could cancel the transaction. The seller contacted me to tell me that I need to contact PP, there was no mention of this on my account.

Anyway, as soon as I phoned up it was removed. I will refrain from buying items on Ebay and sending overseas from now on, the hassle is not worth it

pidge90 · #8 01-23-2011

So i need to phone paypal to get this limit removed and cancel the transaction you think? Thanks

sax4 · #9 01-23-2011

Quote:

Originally Posted by pidge90

So i need to phone paypal to get this limit removed and cancel the transaction you think? Thanks

Yep just give them a call, say the order is a gift for someone of they ask.

Also when you use other addresses, it's probably best to delete them from you PP account. Last year I had a call from PP to ask me why I had so many addresses on my account, wasn't a problem, but might bring extra scrutiny

pidge90 · #10 01-23-2011

Ah ok cool thanks alot for your help. Ill just have to find another listing with the same item. Thanks