Advice, What to do with late complaint

[jwinno]

Need some advice on this one.
Sold an item back on December 4th. Product supposedly couldn't be activated. An Ebay or paypal case was NEVER initiated against me. I purchased and re-sent activiation codes to this person. many weeks later they claim those codes don't work either.

Now here I am 4 months later, no claims on this order, do I just ignore this person and move on? Not sure I even trust them.

Advice?

[Melissa1971]

I would check with whatever company/corp you purchased the codes from and see what they say. Maybe they can clear it up. Then go from there

[GreenBean]

Agree with Melissa.
Check why this happened? Item quality poor or buyer stupid? Fine line but enough to damage a seller's account.

But 1st of all, communicate with buyer that you want to work to resolution.

Buyers can & do persuade paypal to allow claims to be filed outside of supposed time frames. Cover yourself there.

I dont recommend 'ignoring'. I'm sure you know the story of Peter & The Wolf? That buyer you choose to ignore is the danger.

Think of that, then a plan should evolve.