hello, my name is leif and i come frome germany. i was a powerseller since 04.2009 and a top rated seller since about one year.my seller cockpit says:
99,9 positive and i hve only a few 1-2 buyer ratings. last 12 month 1265 positives - 7 neutral and 1 negative. powerseller silver.
a few days ago the horror starts. my listings was gone. i read my messages and noticed that they was ended by ebay. ok, there was a second ebay message, but not in german. i will show you:
FR%OMM002 Information regarding your eBay account (KMM49679682V18786L0KM)
Von: eBay Kundenservice
Gesendet: 11.08.11 01:37
Hello Leif (),
Your listing activity has been restricted to ensure a safe trading
environment for you and the eBay Community, as well as allow us to
confirm some information including your identity and your current
business practices.
I understand that this process may seem confusing, please allow me to
explain a little more. We’re committed to reducing both fraud and
negative buying experiences on the site. To maintain a safe marketplace,
we sometimes restrict selling activity, end active items, or suspend
accounts until additional information can be verified or obtained.
These actions are not necessarily meant to be a reflection of your
account’s activity, but rather a preventative measure.
You can review the eBay User Agreement here:
http://pages.ebay.com/help/policies/user-agreement.html
We'd be happy to review your account and, if possible, adjust your
selling restriction to allow additional activity to take place.
In order for us to review your account, I need to ask you to submit all
of the following information by fax (fax number below):
- Documentation that shows that you purchased the item(s) recently
listed for sale on eBay. Documentation that will help us verify your
items can include either manufacture invoices or receipts.
Unfortunately, we will be unable to accept photos of the items to
fulfill this requirement.
-- Important --
- Make sure that your name and User ID appear on each document that you
submit. If this information is not included, it cannot be processed.
- Be sure your submitted documents are current, valid, and legible.
Fax all documents to:
eBay
Attention: SRM Appeals
Fax number: (801) 880-7018
-- Note --
- It may take up to 3 business days to review your information.
- All documents submitted will be destroyed after we review them.
We appreciate your cooperation in resolving this matter as quickly as
possible and look forward to receiving your documentation.
Sincerely,
Tory
eBay Customer Service
i was perplex thought it was a mistake and called german ebay customer service. they also seemed to be a little confused and told me that the suspension was made from the usa. crazy, i had never sold any item to usa, i only sold in europe.
i sell designer sunglasses, ray ban, carrera, armani, ...
ok i, they wanted to have invoices to proove my identity an they wan't to know if i had buyed them legaly. i have a tax consultant, he manage it, with the invoiceses and all the other thinks every 1. of a month i bring hime all the paper ****. but doesn't matter a few invoiceses i had right to hand. so i deceidet not to loose much time an sent 4 invoices to the fax number with the marking, that i have much more but i must request them. this will be not a problem, if this is not enough.
1. invoice 10 sunglasses = 317 gbp
2.invoice 4 sunglasses =356 €
3. invoice151 sunglasses = 3869gbp
4. invoice 3 sunglasses=191,70€
i fax them and wait... 1 day, two day 3. day 4. day i can't sleep because i thougt about the reason of this toture.
than i called german service center again. they promised me to contact security team. i have helped. a few hours later i become the awaited message. i was happy but during read it the happiness changed in a horrify,hating,mourning. here is the message:
Re: FR%OMM002 Information regarding your eBay account (KMM49841293V17060L0KM)
Von: eBay Kundenservice
Gesendet: 16.08.11 19:51
Dear Leif (),
Thank you for writing eBay in regard to your account restriction and to
notify us that you have faxed the necessary documentation to our office.
We understand your concern that you are a top rated seller with only one
negative and that you are unsure why your account is currently
restricted. We also appreciate that this restriction is affecting your
business. I have reviewed your case and I will assist you today to
understand what else may be done to resolve this matter.
I can understand your frustration in wanting more information regarding
what led us to take this action on your account and request the
information that we have. Please understand that we have a
responsibility to ensure eBay is a safe and secure place to trade. eBay
is taking a tougher stand to prevent fraud and negative buying
experiences on our site. To maintain a safe marketplace, we sometimes
request additional information from sellers, even if they have excellent
feedback and a great record on eBay.
There are many reasons that might contribute to our decision to learn
more about a seller. Factors we consider are: the kinds of items being
sold, the number of items being sold, the cost of those items, how long
an account has been registered on the site, how much experience that
account has had selling items, the amount of feedback they have, and so
on. I'm afraid I can't be too specific about what we look at, due to
security concerns.
But I can say that based on some of these factors, we determined that we
wanted additional information about your business model before
permitting additional sales. This doesn't mean you did anything wrong
and this shouldn't be construed as a punishment. Rather, we wanted a
chance to verify information about your business to give us, and more
importantly, your customers, increased confidence.
Moving forward. We received your appeal for your eBay account and
appreciate you taking the time to gather the required documentation.
Based on the information you sent, eBay found that the items you are
selling were being sold at a substantial loss. Regrettably your current
business model is not set up to be successful and therefore we do not
feel comfortable permitting your account to continue to sell under it.
We’re committed to reducing both fraud and negative buying experiences
on eBay. To maintain a safe marketplace, we sometimes restrict selling
activity, end active items, or suspend accounts until an additional
review can be completed. I have completed the additional review of your
account and show that your account was restricted because it was in
violation of eBay policy and your behavior posed a risk to the eBay
community.
Because of this, we have decided that your account will remain
indefinitely restricted from selling. We have taken this action out of
concern for the safety and integrity of the eBay Community. Due to eBay
policy, we cannot provide you with more specific information.
We understand that this situation may be frustrating; however, although
future emails from you will be read, we will be unable to respond to any
further requests to reinstate your selling privileges.
Please keep in mind; members who are restricted are prohibited from
registering new accounts with eBay, or selling on eBay using any
existing accounts. Although, you are still eligible to purchase items
with this account, please note, that eBay reserves the right to suspend
existing accounts as well as new accounts opened by anyone in the same
household of a restricted user or by any other associates of a
restricted user.
Again we appreciate your efforts to submit the necessary documentation
to our office. At this point your account will remain restricted
indefinitely with no plans for reinstatement however you may still use
it to make purchases with on eBay.
Thank you for your time.
Sincerely,
Jayne
eBay Customer Support
the restrict me from selling because i sell items with a loss. can'T the compute ?.
ok in on invoice it is fact, i had bought 4 sunglasses from an other seller for a little higher price, but only because i selled a few glasses with was out of stock and don't want problems with the buyers. but i pay rather a few euros as to become a negative. but this was 4 positions. 164 positions i have bought about 30€. i sell them between 72-82 €. is this substantial loss.
i burst out of the suit.are they the brain-amputated.
my aggression caused almost a heart attak so i grip my bike and drived 50 miles to get down. since that happened i wrote 5 messages to ebay germany an usa - nothing happened. also my calls no takers.
now i'm not shure if i should take a lawyer an fight ou tin court- the chance to win is good, because ebay has no reason to do that.
there might be one ore two accounts linked to mine, but one is my girlfriend and the other my neighbor. but i allways sold with option buy now. nobody had pushed my auctions. sometimes i had sold returns i can't sell as new to my neighbor and friend. he sold these returns also on ebay but as used in form of auction. but this doesn't stands in conflict with any ebay principles.
there is on mark in my cockpit
MC019 eBay-Angebot gelöscht: Verstoß gegen Markenrecht: markenrechtsverletzender Artikel (467288856) 19.04.11
but i had this since april. it should be deleted in october. i have buied 200 polos and although they were authentic the vero had deletedmy listings. but it wasn't specular in any way.
can you tell me wath i should do ? i have allready make a steatlh account but i can't release. it was a hard work to become that status i had a shop and every month 25% rabatt. with stealth account i must walk that stony way again. i hope i can motivate me again, but at this point i feel like a **** heap.... yes thats my story...
my horror show 
