help with ebay 's request to confirm identity

[lonvain]

Hi guys,
I have been followed all the steps in the ebay suspension book and started to sell several pre-owned items on eBay. Today, when I tried to list the new item, ebay requested me to contact customer service to confirm my identity. What should I do? When I registered with paypal and ebay, I used a phone number that I bought from "Myvoicefreedoom" and the address that I used is the address of where I opened my P.O box, but of course, I didn't put "P.O" when I registered with ebay, I only put the number of the box.
Please help.

[rsot]

Welcome to the forums. Have you been selling too soon? This is the initial aspect that comes to mind. Post your process for a solid analysis.

[FandangoKango]

Just call them and you will learn from your first account. Have all the account details ready and you should be fine.