Dear xxx,
Important information:
We regret to inform you that we are taking steps to close your account.
This measure is necessary to protect against the risk of bad customer
experiences and financial losses, in view of certain activity related to
your account that we have reason to believe has taken place.
Your right to appeal:
PayPal will always carry out a thorough and routine investigation before
closing any account. However, we appreciate that from time to time
misunderstandings can happen. If you have an important query on this
matter, and wish to appeal our decision, you can do so. Please log in to
your PayPal account at
www.paypal.co.uk and click 'Contact Us' at the
bottom of any PayPal page.
Access to your money during the account closure period:
This decision means we must oversee the appropriate disposal of any balance
that you currently hold. A gradual approach to account closure allows you
and PayPal to ‘part ways’ while considering any liabilities that may arise.
Our aim is to review all valid claims lodged by PayPal users dissatisfied
with the goods or services they paid you for. We must allow enough time for
claims to be filed as these can take several months to be reported and
resolved.
How will the process work?
To ensure the process is fair for all parties:
1. PayPal will first hold any balance in your account for 90 days. We do
this because it provides sufficient time for most claims, such as
chargebacks, to be filed by other parties. If your account balance is
negative, please note that you will have to settle any amounts owed on your
account including chargebacks or claims to avoid legal action being taken
against you.
2. Once we’re satisfied that there are no future claims or liabilities
associated with your account, we will notify you after 90 days and release
the money to your PayPal balance. If we find that any further claims are
likely, please note that we will need to retain any remaining balance for
up to 180 days from the date your PayPal account was restricted 14/12/2011.
Whether your balance is restricted for 90 or 180 days, you will still be
able to log into your PayPal account. However, you won’t be able to
withdraw money unless you see an ‘Available Balance’. This can be withdrawn
to your bank account or credit card.
Accounts with negative balances:
An amount owed to PayPal is displayed as a negative balance. If your
account has a negative balance or if your balance becomes negative due to
any claims made during the time your balance is held, we recommend you add
funds to your PayPal account to ensure that the balance remains above zero.
Please note that if you don’t do this, PayPal reserves the right to recover
the amount by any legal means available to us.
If you'd like more information about our policies, please read our User
Agreement. Click 'Legal Agreements' at the bottom of any PayPal page, and
then click 'User Agreement for PayPal Service’.
Our right to close a PayPal account, and the retention of funds in balance,
are covered in section 10.2 and 10.3.
Sincerely,
Sean
PayPal Account Review Department
PayPal, an eBay Company.
