Forum

Advice on paypal case?
 

Got a buyer opened a case and has not responded in over a week. If he doesn't respond for not received as described what can I do? I already have emailed him many times. First time this happens to me with a person not responding. I just want to know what to do to be prevented?

Interesting approach.

I don't think there is much you can do. As far as i know if hes not responding to you or the case he has an unlimited amount of time to escalate the case to pp if you don't issue the refund. If he does escalate the case he has to return the item. You dont have to issue it until you receive it.

If he doesn't respond to any email from Paypal requesting more information by the deadline then the case will be closed in your favor.

Should I escalate it to paypal or no?

Its annoying but if you are not desperate for the money I would let the buyer kill the complaint due to lack of response and paypal will take the hold off the money.

I'm just going to wait it out and see what happens.

Paypal can extend that deadline as I had this happen before. It said if we dont hear from the buyer by this date it will be closed in your favor. Well that date came and case was extended by saying waiting for buyers response. So dont always believe that deadline its misleading BS. My rule of thumb is if a buyer ever files a dispute I always plan for a refund even if I think im right. The very few I get is not worth the headache. I actually tell every customer for ANY reason there order can be returned for a full refund plus there return postage. I have a setup that makes the return process extremely easy. Most unhappy customers think they will have to argue to get there money back and it will be a pain for them. I put that to ease for them and it makes a much happier customer..make sense

Too bad there alot of suckers that don't want to return the item and just get a refund.

Ditto. Well said about the latter part.