Paypal can extend that deadline as I had this happen before. It said if we dont hear from the buyer by this date it will be closed in your favor. Well that date came and case was extended by saying waiting for buyers response. So dont always believe that deadline its misleading BS. My rule of thumb is if a buyer ever files a dispute I always plan for a refund even if I think im right. The very few I get is not worth the headache. I actually tell every customer for ANY reason there order can be returned for a full refund plus there return postage. I have a setup that makes the return process extremely easy. Most unhappy customers think they will have to argue to get there money back and it will be a pain for them. I put that to ease for them and it makes a much happier customer..make sense
|