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I am not going to ignore any questions anymore. I don't want my accounts looking like Walmart where all the employes are clueless about their own products.

I find this also, especially the ones that already have negative undertones. I still am very helpful, but at times I will put them on the blocked list.

I once got a negative feedback because buyer stated "it was too hard to use"... "it" was a portable hard drive... So now if the question is out in left field, I will block them. But this is rare.

Ask buy.com a question on Ebay. You'll maybe receive a response in 3-5 days, and then they'll tell you to check the manufacturers website or do your own research, lmao.