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How to deal with shipping cost for returned items?
 

I would like to have some questions regarding returned items.
1/ My return policy require buyers pay for shipping cost. But I don't get this policy clearly. Besides that buyers need to pay for shipping when they return, does that policy also mean they have to pay for MY SHIPPING COST when I shipped?
So let's say the item costs $50 + $5 shipping fee. Do I have to refund only $50?
2/ Somebody here told that if I refund only partial, I won't get the Final value fee for the remaining amount.
In this case, I won't get the FVF back for this $5 shipping cost? It's not fair !
Thanks.

Sorry, I don't know what FVF is but the option that buyer pays shipping clearly says buyer pays RETURN shipping. So it's only the return shipping that they pay :)

The shipping you had paid is supposed to be refunded if you agree to a refund upon return. I believe this is what the procedure is.

1. You have to refund only $50 if there is NO CLAIM. A claim will likely force you to return all monies.
2. You will only get the FVF on the amount returned - yes if $5 is not returned, you get charged on it. Sucks but it's the truth.