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Buyer wants refund otherwise police report etc
 

I always meet the worst type of buyers.

Today at 5pm, I received a message from a buyer who bought ($120) Sunday night. She claimed that I am selling ⊗⊗⊗⊗ products because the packaging is different. In my EB listing, I stated very clearly that the packaging is different and even had BIG pictures to show it and I have manufacturer's certificates for all the products I carry.

I offered her full refund when she returns the product, unopened/unused.

She refused to. She wants her $120 refunded immediately + returned postage. She claimed that she would return package when she received it.

She threatened: "If you don't refund me immediately, this is what I will do: I will file a dispute with EB. YOU DON'T WANT ME TO DO THAT BECAUSE I will also file a police report against you for counterfeit products. I will also send your ⊗⊗⊗⊗ product to the USA branch and lodge complaint against you with ALL related government agencies. YOU WILL BE FINED/JAIL OR BOTH! YOU DON'T WANT TO MESS WITH ME! OH, don't bother to send me the 'cancel transaction' agreement. I'm not going to agree to it. You WILL pay the fees!"

Do I really have to refund her IMMEDIATELY? The package was just sent out today, she won't get it till latest by Wednesday. There's no guarantee that she is going to return me my product after I refund here + extra and also no guarantee that she won't go crazy on me and do what she threatened even after getting the money.

Again, like my previous problematic buyer, this pita buyer is a TSR with 10k feedback.
Any advice is greatly appreciated. Thank you.

if you are 100% sure your products are not ⊗⊗⊗⊗ and you are carring the manufacturer's cert, i think you should fight against her on Paypal.

I'm 100% sure because the distributor has been with the manufacturer for more than a decade and I'm always provided with all the certs.
I don't really give a hoot about refunding her. I can refund her immediately.
The thing I care about is her carrying out those threats even when she got the money. I don't want EB/PP to hold anything against me because this account I'm using is very established. Tons of repeated customers. I don't know what repercussions are there if she really send part of the product to the US branch and related govt agencies. Even though I have parent company's certs, the US branch has a habit of claiming differently packaged products to be ⊗⊗⊗⊗ to protect its market.

pl do this crap all the time. I have ppl tellingf me they will contact US border protection on me because I dont refind them. Its all about getting free items for some ppl and the best way is when they say they will bring in the authorities.

If you know your stuff is not sh!t dont worry about it. How can she tell you what you are selling without even receiving it first. its total bs I tell you

Also ppl like this are the ones u want to file claim againts you. You have written proof that shes trying to scam you before she even received the item!

Ebay, paypal, and amazon aloike are getting more on buyers cases about their scams I wouldnt worry

It just pisses me off that she's a TSR with 10k feedback and she does such crap to other sellers.
She already made it clear that she would get me into all sorts of trouble, sue me as her husband is a lawyer, send lawyer's letter to US branch office and related govt agencies to come after me for selling product in different packaging, hence ⊗⊗⊗⊗.
She even wants me to send her $5 for return postage when it only cost $2.50 to send the package.
FHL!
I doubt EB would get on her case because of her stats.

If the item is not overly expensive just refund them and move on.

I dont have time to deal with scam buyers.

Now, if it is an expensive item I always tell them I will gladly refund you if you pay for the return shipping per my listing. Usually dont hear from them again.

I think the damage is already done or will be done soon ( negative feedback, report to ebay, claim, etc. )

First provide him with return address and instructions, if not satisfied with the merchandise. After that, best to ignore these lunatics. The more you ignore, the harder they try.

Cost is about $100.
She refused to pay for return shipping. For the last 5 hours, I've been bombarded with threats and more threats.
As a TSR with 10k feedbacks, she knows how EB/PP works. The way she threatened to do it, EB/PP would definitely give me problems even though I have certs from manufacturer.

she is ****ing crazy bitch, you even listed the item with all the pictures shown on the listing. What make she thinks that the item is ⊗⊗⊗⊗? Only because of the package is different? I will ****ing play with her if I am you. Is she seller or buyer? What is ur refund policy listed on the description?

Play fire with fire.

Phone your local FBI office.

Speak to an agent and say you feel you are being made a victim of blackmail.
Ask if you have coverage under IC3 law.

If he says yes, ask if you can reply to her email with advise you have filed a claim against her or will he contact her over the allegations?:argue:

Given her the instructions, return address etc (Package not even there yet).
She basically stated she doesn't give a sh*t. She wants full refund + excess return postage send to her before 12am PST.

Man, maybe i should just save the damn headaches and just give her what she wants. I only want my product back.

She's a buyer but at the same time she's a top rated seller with 10k feedbacks. She's selling golf clubs to ipod skins.

Ya, she said different packaging, so ⊗⊗⊗⊗ as "US branch office says different packaging products are ⊗⊗⊗⊗".

Basically, US branch office always say that to protect their market share. I've asked my distributor so many times and he told me that a lot of the manufacturer's authorized distributor already complained a lot of times about what US branch ⊗⊗⊗⊗ claims but the US market is one of the manufacturer's biggest market, hence, manufacturer doesn't really do anything about it.

My refund policy: 14 days money back, full refund given for unused products. (Did I do something wrong with the refund policy?)

I would take GreenBean's advice. Since you are 100% sure of the legitimacy of your products, why let her get away with it? Her only real leverage against you is if the product is a ⊗⊗⊗⊗, which it is not.

Authentic, 100% sure. Calling the manufacturer with the serial numbers will confirm it. Only difference is the packaging. US packaging is slightly different (picture on box).
I'm going to try what Greenbean suggested. I never knew that local FBI might be able to help, especially when dollar value is not much.

She hasn't left any fb yet. But I'm quite positive that if she does, she's gonna claim ⊗⊗⊗⊗, illegal, not as described etc etc. Meh...I have 5.0 for item as described. Feedbacks left by ppl also said exactly as described.
I don't know how can people not read or even look at picture(s), when buyers' remorse hit, go full blown at others to make up for it.

If she wins the case.......think she'll be the first I ever want to use stealth accounts on. FHL!

T'internet has strict rules of behavior.

Read carefully my advice. :spy:

If it's legit and you have all the proof why don't you just tell her to go through with it, take it to the authorities and tell her to sue you? I mean once they tell her it's authentic she's gonna look pretty damn stupid. During that time you still have the money and once she finds out it's real you can just keep that money.

I don't know though $100 is not worth the trouble, **** past 2 weeks I gave a $77 and $83 refund and just told them to keep it because I didn't even want to e-mail them my real return address.

Bad business practices I know :/, I'm still way far into the green though so it's no biggie. Plus you bet your ass I got positive feedback.

Oh, I forgot, i did state Buyer pays for return shipping postage. Hmmm, I should change to refund only if damaged/wrong item shipped. Previously I only refund if item returned within 7 days. I just changed it to 14 days a couple of days ago after EB rep called me early last week. Some business analysis dept called, 'praised' me for having great DSR etc before saying "We want you to offer 14 days money back instead of 7 days. This will be our new policy." I didn't even know EB biz analysis dept will call sellers to say that.

She only wants full refund and about double the actual shipping fee. She doesn't want the item at all.
Like I mentioned in an earlier post, she wants her refund by 12am PST, that's like 30mins away. I'm just gonna go zzzzzz, follow Greenbean's advice.
That rotten skank should get the package tomorrow. Quite sure it's gonna be busy, hostile when I wake up since she hasn't gotten her refund.

It's $120 total. Not really a big amt to warrant the hassle :deadhorse: but I really hate such people, making threats, threats and more threats.:brick:

She knows it's real because I've already emailed her the certs from the manufacturer. She is still sticking to it that the product is ⊗⊗⊗⊗ and continues to threaten.

I definitely can refund her and let her keep the item. Only thing I'm concern with is she giving me extra trouble and hassle by being vindictive and carrying out the threats even when she got her money back. She sounded like those people through the msgs. I'm very busy right now with school, EB, not to mention recovering from pneumonia.

I totally get it, screw her! :rant::mad:

Bit toughie! It depends on how much you earn and how much account is worthy to you...

I would personally contact ebay and tell them you are "scared" or you have a "lunatic" making threats. We all know how quick reps limit or ban people. Get them on your side!

I personally would have refunded before it got so deep. Letting her feel as though she won is key to not getting the negative feedback.

Also, major thing to consider is refunding her does NOT give her the opportunity to open a case. Which in long run might be worse the negative feedback. Those we can survive and heal much faster then a 'Item Not As Described' case, which gets both pp and eb involved...

Some things to think about

Good luck man! Please Keep us updated

What is the us branch?

Don`t forget to block her from future bidding - fight it hard.

Ok, she bought this, then after you shipped she then cries foul? She doesnt even have it yet?

She did all of this on purpose absolutely no doubt. She is just a shoplifter. She likely buys all kinds of stuff, claims its bogus and gets a refund and keeps it. She noticed the different box and this is exactly why she bought it. Waited for shipment confirmation and then went after you

Her being a seller makes her just disgusting.

This is a very hard call. Because she is simply a thief and you can never really tell how to make her "happy". She is stealing from you, so how on earth do you fix this?

If you have sent her proof its legit and she doesnt have it but still calling it bogus, that's a tough call. Can you take the negative? If you refund the scammer there is still no guarantee she wont hit you anyway. Look at her feedback left history. If she is prone to negative anyway you may as well try and at least stop her from stealing. Wait for return. With tracking

Personally, if its 100% legit and account can take a little hit I would say screw it, make her return it. A crazy customer is one thing, a thief is another. She is not going to file a police report or call the FBI or sue or any of that nonsense. You have proof its real. She is trying to fear you into a freebie. I never like the concept of bringing someone down, but this chick needs to be hit hard....

If a neg is hard on account I guess just refund her and hope it works out. Problem with a thief is they obviously have no morals so no matter what you do it can blow up.

Usually its best to refund and move on. But if you can in this case without it being devastating on account I would stand my ground. But again, it depends on value and strength of account

She might is one of your competitiors on EB,and she just set the trick to ripped you off and try to break down you and let you keep away from EB.

If not she is a scammer,she want to scare you and want the goods without paying.

For a honest buyer,there is no way to say so much to scare you before she see the goods.

If you are not do the illegit things,i donothink you have problem with police.Trust me,she will not do that,she donot want more troubles .

Just do the normal work as you did before for any dispute.

Yup, she doesn't even have it yet. She bought it on Sunday night and I shipped 2 batches out around 12pm and 3pm Monday afternoon. Hers should be the one shipped around 12pm. She came after me at 5pm Monday afternoon with the threats.

This account is impt because it's aged, before 2007, with all the returning customers. I've had so many same ppl coming back several times a year since I started selling on that account 5 years ago. It can take a neg but it is important. Her 1 neg, when it comes, won't affect much but I'm just worried about what she'll tell EB/PP. From what I know, EB is quite sensitive about '⊗⊗⊗⊗' products. From what she said, she won't just file a claim, she would call EB up and claim counterfeit to the max.

I really don't want to ruin this account. I think i'll just refund her. I just had a whole night of nightmares about her giving me tons of hassles and trouble everywhere. Usually I have no trouble dealing with these people but her, she's on a different level since she's quite an experience seller herself, her husband is a lawyer (sounds like it with her spouting those legal terms/procedures very fluently). She knows exactly what will get a seller into trouble. :>

Actually, I didn't even have a chance to do anything. She threatened me full blown right after the package was sent out yesterday. Minus the 4 stressed-filled hours i just slept, it actually happened about 9 hours ago?

Guess I'll just refund her. She hasn't msged me with more threats when I didn't refund her before 12am.

They are. Buyer doesn't even need proof. It is unfortunately in your best interest to let the bitch get her stolen goods. I hate people like this. Its hard to let them get away with it. But it is the big picture thats important. You are right in thinking its best to refund and move on. Sucks though.

One of these days she will do this to the wrong guy and he will go after her account

She is using her knowledge of the system to steal. And a seller no less. Disgusting human being

Sigh just refunded.
I hope she just keeps her mouth shut. She can get them for free + the extra $5 return postage she demanded. She made sure in her previous msg that I send her via personal payment so that she won't get PP fees. Bwardy b i t c h !!!

Blocked her from all accounts. I'll forward her id to my other friend who sells the same thing on EB so that she can't give him the same type of trouble. FHL!

Now just have to wait couple of days and see if she carries out any of her threats. FHL!

Woa! Thats not good. She can still file a chargeback. Never never ever refund like that by sending a payment.

EDIT: Or do you just mean the extra 5 bucks?

Since it's still in transit, she can refuse the package. There is no need to pay return shipping, lol.

just the 5. I just did a regular refund on the pp transaction.

that's what i asked her to do, to refuse the package. She refused to do so unless i have signature requirement or it's a registered mail, insisted on ' YOU PAY THE RETURN POSTAGE '

Should have let her open the case and you support your side - have her return it so pp can refund her - yes you may take a bit of hit but that's the risk of business.

But you refunded her so that's over.

I seriously don't want to refund her because I know she just wants it for free. But it's a really big hassle since I received her first threatening msg.

She does know her way around EB system, especially about claiming counterfeit products and how sensitive EB is to it. She kept threatening in every single msg, IF she has to open a claim/dispute, she'll make sure she makes a big deal out of the authenticity and get me banned etc. If EB won't ban me, she'll get her husband to send a lawyer's letter to pressurize EB.

OMG! It's a huge pita.

I followed your advice and called. I described the incident as requested.
I was told the following, "It depends on what type of blackmail it is. A few things we take in mind, the severity, the dollar value. In your case, it is only about a hundred dollars, there is no threat of bodily/property damages, there is really nothing much we could do. The best is to get a lawyer should the blackmails continue."

How true is that? Maybe I just got a lazy agent?

Not really lazy - it's relatively true - hundred dollars is not going to get acted upon since risk of bodily harm or damage is low - the fees of assigning a task squad to this easily outweighs the potential benefits of resolution. I can see their view - it's a loser view but cost effective in its own right.

At least I got some basic information so that I could deal with similar (I hope i never have to ever again) cases, as long as I don't get people as crazy as her.
Hopefully she doesn't tell all her family and friends that they could purchase from me and do the same thing.
I've never ever done such stuffs to people so that I can just get things for free and I won't ever. Maybe that's why this pita buyer can afford to live in a $1mil house and I couldn't. :>

You should have stand your ground on this one. The account is aged enough that her claim shouldnt matter. You never know what crazy buyer will do. Also blocking her knowning how easy it is to get back on ebay as a buyer is same as not banning her at all. That may also get her upset and causes her to do what you dont want which is tell other ppl.

You knew your item is legit i can see why you did refund her but you shouldnt have.

Keep us updated

Ballsy for a user to act like this from a TRS account... I mean you could easily get that person by the Cojones too... I mean if they started all this crap before they even received the product then you can only assume this was their intention all along. I would call that malicious.

This user who is blackmailing you is either very bold, ignorant, or just plain stupid. I mean aren't they afraid you could start making buyer accounts and leave tons of negative feedbacks for them? Or aren't they scared you could make a bunch of buyer accounts and just start reporting their auctions for whatever reason...