For TRS status, you can have no more than 0.50% of your transactions end up with a buyer protection claim filed and 0.30% without seller resolution.
So, for every 200 transactions, THEORETICALLY, you could have 1 buyer protection case. However, they calculate this TWO WAYS. One is by the number of transactions and cases opened in the last year, and the other in the last 90 days. If you have had more than 400 transactions in the last 90 days, then the 90 day evaluation applies. Otherwise, it is the one year evaluation.
BUT - A seller who has a sterling record and suddenly starts getting hit with buyer protection cases left and right can have their account closed. That is why I said THEORETICALLY above.
And they are no longer counting cases where the buyer opened a case without contacting you.
So, the BIG QUESTION here is, WHY are all of these cases being opened? Are you refusing refunds? Not answering emails in a timely manner? SOMETHING has to be happening.
You must do whatever you can to AVOID having these cases opened. It is not just your TRS status at risk, these could put your ENTIRE ACCOUNT at risk.
Last edited by jeffweico; 04-04-2012 at 04:38 PM.
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