opened cases resolution centre

[they_screwed_me_too]

on one of my poorer accounts ive had 4 recently opened cases which took me to below standard on my evaluation on the 20th April

ive just called ebay and they have "removed" all 4 cases as the items have been delivered (with tracking)

the customer service girl says my seller performance will be returned to standard when the system updates in 24 hours and i wont have to wait until the next evaluation

can anyone confirm this as true please ? as im not convinced

[NoneOther]

What were the cases for, non receipt?

If that's what she did and said then you have to take her word for it although I'm amazed that they have removed cases, never ever heard of this happening before.

They usually exclude them from the evaluation if they are from only a low number of buyers but never actually remove them to the best of my knowledge.

Top result if they actually do though

[they_screwed_me_too]

ive not heard of it either, iwas a bit peeved as they were delayed by the easter bank holidays

but i called them up and they transferred me to "resolutions team"

i explained the situation and she was helpful

she didnt say "maybe" she said "yes they will definitely removed when the system updates, they have been removed from the system and will no longer affect the seller performance. however we only can deal with the resolution centre cases and you would have to speak to another department to remove any low drs'S"

im not a fan of taking ebays workd for it lol

[they_screwed_me_too]

yes they were for non reciept

to corect myself there were 4 opened cases but only 3 in 3 months

im hopeful would be a good result as you say noneother

[NoneOther]

And they're going to remove all 4, not just the one/s related to Easter?

[they_screwed_me_too]

no all 4 she says

her words not mine

i might be lucky

she might be confused/full of ****

in fairness they are now all closed in the resolution centre since speaking to her and the status says "This case won't count against you when determining your seller standing"

[NoneOther]

Keep us updated

[they_screwed_me_too]

will do buddy

screen shot taken of seller dashboard hopefully ill post them both with news

interesting though, could help people if they are aware it can be done

[GreenBean]

Such niceness has been happening with ebay UK.

Where such info has been given by the Resolutions team, the outcome has been postive.

[they_screwed_me_too]

GB i logged in to that account this morning and instead of the 4 opened cases there are now 6 opened

although no new cases have been opened by buyers

it appears she has removed and then re-added the cases to my account so now its FAR worse

am just on the phone to them as we speak

[GreenBean]

Not winning any tricks then.

What's the odds going to be that another section has done this & disregarded T&S?

[they_screwed_me_too]

nope

just got off the phone, they will be de-scored and removed within 72 hours

if not please call back and we will look into it further

yawn

maybe its me being impatient.....................as usual

[they_screwed_me_too]

GB do you know the direct number for UK ebay resolution support in dublin please

when using the one time pin code number i lately always seem to get diverted to calcutta or some foreign call centre where communication is difficult top say the least

[GreenBean]

Ah dont be tough on yourself.

At least you are checking your account.

Take that as a plus

[GreenBean]

Originally Posted by they_screwed_me_too

GB do you know the direct number for UK ebay resolution support in dublin please

when using the one time pin code number i lately always seem to get diverted to calcutta or some foreign call centre where communication is difficult top say the least

In the little black book

[they_screwed_me_too]

ok logged in this morning ALL opened cases apart from 1 removed

still on the "naughty step" (below standard)

but im getting a call back and the rep says once the seller dashboard had updated she will manually evalluate and change the status too

from been screwed this account is looking like TSR or thereabouts

RESULT i believe

[they_screwed_me_too]

and teach me how to spell evalluate hopefully

[they_screwed_me_too]

update...............still below standard

ebay rep has vanished despite promises for a call back

no reply for 2 days to messages sent to her personal email address either