Top rated seller

[jeffweico]

Basically, if you have 199 customers who left you 3, 4 or 5 stars on your DSR's, you are allowed ONE customer to leave you 1 or 2 stars on your DSR's. Anything more than that and you will LOSE your TRS status. And just losing it in ONE DSR category will trigger the loss.

So, YES, it is VERY EASY to lose your TRS status.

[Sneakee]

With the new requirements for Top Rated Sellers it is now EASIER to be one right?

Seems like a lot of people are suddenly top rated.

[jeffweico]

Originally Posted by Sneakee

With the new requirements for Top Rated Sellers it is now EASIER to be one right?

Seems like a lot of people are suddenly top rated.

I don't see how. If anything, it will be EASIER to lose. Now, 90%+ of your shipments MUST be within 24 hours to keep your TRS and qualify for the discount. And, you have to offer AT LEAST a 14 day money back guarantee. That is IN ADDITION to all of the previous requirements.

[Sandy D]

I just reached top rated on several accounts and really could care less other then the little discount you get.

Not a big deal to me.

[jeffweico]

Originally Posted by Sandy D

I just reached top rated on several accounts and really could care less other then the little discount you get.

Not a big deal to me.

It DOES also give you a boost in "best match" so you may see an increase in sales. During times I lost my TRS status for 30-60 days, I noticed a 20% decrease in sales. Coupled with the loss of the 20% discount, it DID hurt a little.

Of course, you can still easily do business on eBay without it.

[Sandy D]

Originally Posted by jeffweico

It DOES also give you a boost in "best match" so you may see an increase in sales. During times I lost my TRS status for 30-60 days, I noticed a 20% decrease in sales. Coupled with the loss of the 20% discount, it DID hurt a little.

Of course, you can still easily do business on eBay without it.

You are correct but I wont lose any sleep over it and I assume you wont either.

Work your butt off to get to that point and all it takes is a couple lousy buyers and away it goes.

[jeffweico]

Originally Posted by Sandy D

You are correct but I wont lose any sleep over it and I assume you wont either.

Work your butt off to get to that point and all it takes is a couple lousy buyers and away it goes.

Do I lose any sleep over it? No.

Would I PREFER to have it? Yes.

I just do my best and realize this is one thing that I really cannot control. I've never had an account go below "Above Standard". But I think that eBay does not really want all of the TRS to get the 20% discounts, but they also don't want to just eliminate it. So, they keep making it more and more difficult.

The ONE THING that really bugs me, is the big boys, like Buy.com ALWAYS maintain TRS status. I find it hard to believe that a large company can do business in huge volumes and have LESS than 1 out of every 200 customers complaining about something. I have to believe that eBay has "special rules" for SOME sellers.

[arshavin]

I have a account that has nearly the needed amount to make PS. It also has all the DSRs covered. But i dont think i have had 14 day returns set. Where do i do this? My auctions all say returns are accepted but i dont see how i can set the amount of days.

I have also had a handful of buyers open mini dispute type things saying item isnt as described and would like refunds. When this happens i refund right away. Will this affect potential PS and TRS. Like i say though my item as described DSR is fine at 4.8.

[Gamefreak]

Originally Posted by jeffweico

Do I lose any sleep over it? No.

Would I PREFER to have it? Yes.

I just do my best and realize this is one thing that I really cannot control. I've never had an account go below "Above Standard". But I think that eBay does not really want all of the TRS to get the 20% discounts, but they also don't want to just eliminate it. So, they keep making it more and more difficult.

The ONE THING that really bugs me, is the big boys, like Buy.com ALWAYS maintain TRS status. I find it hard to believe that a large company can do business in huge volumes and have LESS than 1 out of every 200 customers complaining about something. I have to believe that eBay has "special rules" for SOME sellers.

Of course they do.. That is why when these guys sign up they automatically get special treatment. ebay knows they will be BIG money with minimal problems for them and dont have to worry about vero or any of those other things that comes with dealing with "small" sellers.

[arshavin]

Here's my sellers breakdown. Can someone please tell me if i will qualify at this rate?

Transactions - 170
Item as described ave - 4.8, LOW RATINGS 2 so roughly 1%

the other 3 have averages ranging from 4.8 to 4.9 and none of them have low DSR ratings.

Open cases - 1 so roughly 0.5%

[TheGenius]

Originally Posted by arshavin

Here's my sellers breakdown. Can someone please tell me if i will qualify at this rate?

Transactions - 170
Item as described ave - 4.8, LOW RATINGS 2 so roughly 1%

the other 3 have averages ranging from 4.8 to 4.9 and none of them have low DSR ratings.

Open cases - 1 so roughly 0.5%

Too many low ratings :(

[rsot]

One note that I might add from some observation and personal experience - if your performance goes down and you lose TRS status...your chances of being suspended/banned go up due to selling failure...

[arshavin]

Damn! is it anything over 1% kills us?

Originally Posted by TheGenius

Too many low ratings :(

[Ebayorbust]

Originally Posted by arshavin

Damn! is it anything over 1% kills us?

Pretty much.

You also need to be a powerseller to get TRS.

The requirements for all the above can be found within MyEbay. Why not check there?

[arshavin]

I just need to keep my nose clean for a little while and i should get it on this account. Fingers crossed.

[TheGenius]

You can only have 0.5% of your transactions rated below 2 stars. In other words you can have a MAX of one low rating for every 200 transactions or bye-bye TRS. It's ridiculous really.