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-   -   can I get negative feedback removed (https://www.aspkin.com/forums/subscriber-discussions/48022-can-i-get-negative-feedback-removed.html)

dave321 06-28-2012 04:17 PM

can I get negative feedback removed
 
had a buyer leave negative feedback when i have not had payment.

they purchased the item but several days later I sent them a message asking for payment, they replied saying they had PP issue so they asked for address to send payment (my own not stealth address), several more days later still no payment so I open dispute, they now have left negative feedback saying they posted payment to me but item not arrived.
can the negative be removed!

GTB 06-28-2012 04:18 PM

only if the buyer accepts a feedback revision request!

Ebayorbust 06-28-2012 04:19 PM

When you close the unpaid item case, any feedback left should be removed automatically. If it doesn't, contact eBay and they'll do it for you.

GTB 06-28-2012 04:30 PM

oh sh*t

yup thats correct

didn't read the question in full sorry

dave321 06-28-2012 04:45 PM

so when I close case as payment not received ebay will then remove feedback.

SUVE 06-28-2012 05:15 PM

Quote:

Originally Posted by dave321 (Post 354674)
so when I close case as payment not received ebay will then remove feedback.

^^
When you close the unpaid item case, any feedback left should be removed automatically. If it doesn't, contact eBay and they'll do it for you.
^^

dburnside 06-29-2012 04:19 AM

Yes it's removed if no payment received, if they pay you may have trouble removing

rsot 06-29-2012 05:48 AM

Contact eb, have it removed, move on...

xdirc 06-29-2012 08:11 AM

Yes. It can be removed. I had a customer purchase an item and within a couple hours asked me to cancel the order. I cancelled and refunded. The buyer left me negative feedback. I contacted eBay support via email, sent proof to the request, etc. eBay didn't understand why the buyer did that and removed it. It was done in approximately 24 - 48 hours.

LoopHole 06-29-2012 05:08 PM

Yep, contact eb or open a case. Do not sell the item to them. If they pay you somehow do not ship it to them. Refund and cancel the transaction and say u sold it already. If they left you a neg for that they will most likely neg you when they will receive it anyway for no reason.

Elijah 06-30-2012 08:48 AM

Quote:

Originally Posted by xdirc (Post 354872)
Yes. It can be removed. I had a customer purchase an item and within a couple hours asked me to cancel the order. I cancelled and refunded. The buyer left me negative feedback. I contacted eBay support via email, sent proof to the request, etc. eBay didn't understand why the buyer did that and removed it. It was done in approximately 24 - 48 hours.

That sounds like a crazy buyer. You did them a favour and yet you still get the negative feedback...

Sandy D 06-30-2012 02:13 PM

Do not allow it to stay.

Do whatever you have to and get it removed.

Sound advice above that you should take.


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