Forum

Shipping label freeze/ Pitney Bowes Issue
 

Has anyone else been experience the label freeze that has been happening over the past two weeks? I have a masters in IT and I cannot figure out what the heck is going on.

At first I thought it was an outdated version of Java and then I thought my browser may need the cookies cleaned.

However, both of these did not remedy the issue. For those who aren't sure what I am talking about, both PayPal and eBay freeze up when printing shipping labels after you have already paid for the label.

This causes you to have to issue a void label request and then explain to your buyer what is going on.

When you ship as much as I do this becomes a very expensive, very annoying issue. Has anyone experienced this? If so, is there a workaround?

What browser?

All browsers. I tried Chrome, Firefox, and IE9.

Have you tried different computers or completely different connections? I have not had any problems but this topic has been brought up in the past so it isn't the first time it has happened.

Yes I have.

Well, the last time this was brought up it was the connection that was causing the service to time out or simply not get a response from the PB server. I am sorry I cannot offer more help.

yes that problem was happening when printing labels via a mifi. it has since been fixed although since that point i have been using stamps.com. did you try that alternative? depending on the service you are using ( you can't use parcel or first class), you can do the label on usps.com

No worries. Thanks anyway.