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Bad issues with buyer
 

it's my own fault!! i noticed there was a buyer buying from all my stealth accounts but since it was spreading over a time period i didn't care, and i really needed feedback to build up all the stealth.

now after 30 or 40 days, all of a sudden he wrote to all my stealth accounts asking for a refund.i gave him my real address on one account to send the items back, plan to say on another account that he could keep it for a discount, and another account that he could keep it for free. but what i'm gonna do with all the other 8 accounts?

i'm afraid he'll leave me negative feedbacks as well, just searched on his feedback history, he is registered in ukraine, buys this kind of item from different USA sellers all the time and left some of them neg because of tiny issue.

what am i supposed to do now??? help!!!! i don't think he found out that all the stealth are from one same person yet, but he might have the doubt!

Don't sell internationally....that's one thing you should learn. Too many issues. I always put that I will not ship internationally and even make the exclusions in the listing itself.

Were you selling low risk items? also did the buyer buy the same item on all your stealth account(s)?

Me personally...I refuse to sell Internationally or even to U.S Territories. Too many problems can arise...but that's just me.

thanks for the reply, he gave me a usa address to ship to, i just saw he is registered in Ukraine, lessons learned is do not sell to buyers who buy multiple items, when they leave feedback, they leave you 5 neg instead of 1!!

but now the question is how to solve the issue? i can't respond in all 8 different ways to let him think these are all different sellers. he is asking me where i bought them from, if there is one original seller.

hi they should not be high risk items, he bought similar items from all my accounts, each item is different but they all belong to the same category and product line.

he gave me a usa address to ship. i think i can offer him full refund and keep the items, but that would sound too similar on all 8 or 9 accounts!

How much were the items?

Well for one thing, I wouldn't be selling the same exact type of item on 9 different accounts at the same exact time. I would cycle the accounts if selling the same thing. That's just me though

they were between 15 to 40 dollars max, so i can afford loose that money, instead of dispute, neg feedback and the risk of ebay scrutinizing all my stealth

yes lessons learned :( i was selling them within 30-40 days with intervals, but apparently if there are buyers out there just hunting for certain stuff, there is no way to go around them, i would say once you identify the same buyer on different accounts, just cancel the bid if possible. they are the ones who buy from ebay to resell, they know ebay procedures in and out and have no problem to leave negs.

Did he have a verified USA address or did he ask you to ship to a USA Address?

hi i shipped to his paypal address, that adderss is in usa, i should have read everything carefully, now that i go back to look at every details, his paypal actually gives a web address, when i click on that, it turns out to be a russian site selling all kinds of this similar products that i sell, he might be someone who has a relative in usa and get stuff over to him.

I think he might be a competitor for sure. You might be able to use this info to your advantage in case you want to fight back.

really? like how? i mean report to ebay that he is a competitor who try to destroy me? but he is not selling on ebay, i mean would ebay really care? i'll keep this on mind though, in case nothing works out. i'm loosing 200-300 dollars at least on this because he bought like 2-3 items on every of the stealth accounts, i don't even know if he would really send the items back, but i could care less as long as ebay do not come to bother me :(

Well he's using the paypal address that's attached to his website that sells similar items as you do...so that's one angle.

Me, I would personally tell him that no refunds after 30 days! Wait for 8 negatives on feedback, call up ebay say this guy is a horrible person etc. And show them the accounts he left everyone else and so on. I wouldn't put up with some one from that country! I have told people many times, you want a refund? Ship it back! Use 8 different addresses! If he leaves 8 negatives he'll look like a scammer.

Write replies too all his negatives if he leaves you one "Buyer is a scammer check what he does with other sellers!" and call up ebay.

And email your self from your stealths to another stealth saying "hey did this guy scam you also? etc." they should remove feedback that are from people like that. Eb can read your personal messages on the site. So it can manipulate the person you are on the phone with. ;)

Don't put up with someone from a 3rd world country ready to scam you.

His buying off ebay, and reselling on his website! Then he scams you, and has 100% full profits! DON'T GIVE IN!

yes the only problem is just if ebay would really care...

hi sounds like something. he was sending me some pictures pointing out that one stitch looks different so what i sell is ⊗⊗⊗⊗. i was responding very nicely to him then he opened 4 cases already, telling me "So I will open and escalate dispute to ebay and leave you negative feedback or you give me refund immediatly." i was like why are you so mean, he was like, i buy lot of stuff from ebay i am very experienced blah blah. well i see that he is very experienced in pushing you to the corner, so i refunded him, he also didn't mention a word that he'll send the items back.

i will hold on with the other accounts though, see if i can follow your suggestions - i was too tired to fight with such a person, in the end i may or may not win, it costs time and energy. that is just how i think though but i agree i actually should not give in easily, makes him think he can spam all people with this kind of tricks.

Definitely one of the best posts ever.

If you give in to him today! he will do it again another time with another account! And then what? Word gets around on EB and the web and people will do it all the time!

:fight:

Eb can read your emails, so many times if I have a problem with 1 person! just 1! And they email me with a threat like that, I call up eb and they read it! on the phone and they say "is that the message?" and they tell me if this guy leaves you any negatives we'll remove it for you! No joke!!!! Don't put up with it! And if you get negatives plus he keeps your product and your money? Dude this guy is from Russia! Using a USA address, with a friend there or FWD address. Call up Eb, and have a friend call up and say "me and my buddy both sale the same items up on ebay and his trying to scam us both with something!" Go both ways man, they'll close his account out or something. Don't give in and call up paypal and say this guy didn't return my stuff he needs to show PROOF! THAT HE SHIPPED IT BACK NO PROOF U WIN IN THE FAVOR!!!

I had so many people want a refund, no product returned no refund! I call up paypal and I talk nicely, say hey listen this guy is new blah blah blah I been selling for years this is unreal! This guy is a scammer keeping my product didn't ship it back and wants the money this is not fair! Etc. Shows YOU CALLED! THEY DIDN'T!

I only tell customers keep the product if its $9.99 and under cause it cost me $1 plus shipping $1 so keep it! But for anything over $20+ you better ship it back! I'll take a negative, I don't really care! I can boost up my feedback and so can you dude! Don't take crap from these people. Speak to an AMERICAN on the phone who understands english!

Thanks man! :)

You are dealing with scammers. I know all the scams online, from Africa to Asian to USA, To Brazil to Canada! I know all the legal scams, and the very bad ones!

Before you sell online, get to know the scams first. I noticed my competition is selling $1 items, to boost up feedback, it's a known scam! Keep it legal, keep it clean, be fair, what this guy is doing is unfair! I would call up EB and act like me and 2 of my friends are all selling the same stuff on EB and this guy buys from all 3 of us and wants to scam us all at the same time!

Who will ebay believe? some guy in a 3rd world country? Or 3 people in the USA?

I bet you anything if you talk to the right person on the phone that guys account is GONE! Then he'll say "damn I can't scam anyone anymore it's not that easy"

You really think ebay cares? I just finished a case with a Hungarian scammer working out of France who scammed me and 5 other sellers for over $5,000 worth of items. We all called ebay together over 15 times about this guy and he is still a registered user. They say trust and safety will call you and nobody calls. Really ebay doesnt care because the seller gets punished not them.

Yeah I remember you told me about that one. Look if they care for my $20 items. I am sure for $5,000 they will. I would talk to the right person. Did you call up paypal or just Eb? I would call up PP in your case! They will fwd it to EB since they are the same company. Don't give up man!

Yes, I called ebay about 5 times asked the agent to transfer me to Trust & Safety, she said she was T&S, I told her she was a liar since she couldnt even read the notes on the case - I said transfer me to T&S and she did. T&S took my info said they will investigate and call me back next day - never heard back from them. Later, I called another agent and they said ebay was investigating this guy but they could not give me details about the case. I asked if PP knows about the investigation. She says yes PP can see everything on ebay systems. So I call up PP for the 6th time, ask them if they can check the ebay case, the guy says they are 2 separate companies and have no tools to see anything on the ebay side.

After spending about 6 hours in all with eb/pp, it just isnt worth it any more so I give up. I did call a lawyer, he says case would have to be brought in France against the scammer so really is no way.

ebay is the most shocking up company on earth with customer service. You maybe have half a chance of getting someone with half a brain if you are platinum reseller. Otherwise you are wasting your time.

Yes, he actually either has another account or else a partner. The partner bought some expensive shoes from another seller.

BTW, here is a tip that might prevent you or others from getting scammed. After all these problems I decided to investigate this guy myself. So I looked at his order and checked his phone number. It actually begins with 361 = country code Hungary + city code Budapest. His address is in France. So right there I should have known this guy was going to be trouble. There are plenty of tables that show all the phone codes you can google them.

Like they say - live and learn.

you know, if i am still legit i would fight with him till the end, with no questions, but being stealth makes me loose my balls. i am afraid that ebay can link my accounts when they come to take a close look: all registered within 1-2 months, all new seller accounts, all selling more or less similar stuff, all got cases opened from this guy. so i refunded him on some of the accounts just to avoid any potential risk, on two accounts, the minute i said no he escalated the cases to ebay, telling me he is sitting in Ukraine, can't ship it back, and that he'll do his best to make me regret. yeah, that is the story so far.

A few things Ukraine is not Russian for those of you that got it confused. I account set up Russia -yes-sell-crazy mark ups!!! Ukraine - blocked-no sale to this country. Most of my sales to Ukraine ended in some trouble.
and I agree with sommer33, if the items are legit stand your ground and if not let it go. If those are replicas and that stitch really proves it, drop the case or eB will ready those messages and will suspend your account.

Call up ebay and have them read his emails. If you can get 20 of your friends to go on his website buy his products! That are yours to buy back and call up VISA and cancel it once you get it saying you got boxes of rocks only. lol.

Dude if he emailed you on ebay they can read it. Just give them a call and say this and him not being able to ship it back. They'll see this and put it in your favor.

Or be scared and wait for the next wave of attacks from this guy! If he gets away once, he'll do it again! He has a website and does this all the time!

update: for the cases he escalated, ebay quickly decided in favor of him and closed the case. what can i say more. it is a loosing battle with ebay known as a sucking company.

i would love to! but i have a real business here to take care of and don't have that much energy - besides his website is in russian and he sits in ukraine, he would not ship to usa, and you think a Ukraine business accepts american visa? no, they don't. i'll let these mafias enjoy that couple of dollars and learn my lesson. i'm not a racist but i really hate that country now, you know, they come with that mafia attitude and mafia language, no rational no mercy.

Sure you can - takes effort but I have done this on 4 accounts when I had some loser from the US try to buy and cause me issues.

Yes I got negative feedbacks so I up my good sales and work on metrics.

Dont get bogged down by one buyer.

Yes - avoid international sales to be safe.

If you dont have that much energy, there is no excuse for coming here and looking for a quick fix - sorry to say.

Only bite off what you can chew - sorry to use bad cliches but I was watching a fun episode of He-Man last night...:thumb: phrase stuck :)

I know at times ebay will close a persons account for scamming others like, opening up too many cases as a buyer. And they see this as a problem and shut them down. Oh well let's just hope this guy doesn't come back too you again.

True - dont forget to report that buyer

i know you meant well, i think there are different ways how you want to fix a case, i got some real useful suggestions here and i might use them in the future. like you said yourself, take the neg and work on the metrics is probably a better way to spend energy than fighting a difficult battle. most important is that i learned something from this.

Yeah report him from 4 accounts or 8 accounts! It should do something!!!! That's another thing I didn't think about.

i'll wait another 30 days until his right to leave neg feedbacks expire, then i go report him and do other stuff!

LOL NICE!

I had one customer open up a case on me, and won once, I was pretty pissed off! Cause the package didn't come on time it was international. IT was someone out of Australia. So they wanted a refund and not a reship. So I said fine! The tracking number was still stuck in the US due to customs, and once it clears customs in Australia it shows up again but I tell them in the auctions it takes up to 25 business days meaning over a month and after 3 weeks they complain still.

So after it was there, I called up paypal and said look. You can track the package and so on, they got it and kept it and I lost my money, I lost on my product, and shipping this is wrong blah blah blah blah.

Next day I got the money from that customer taken out and put back into my account!

I know one thing, when the dust settles i would get my own back

Armed with a credit card and a certian website address :)