Bad issues with buyer

sommer33 · #1 01-29-2013

it's my own fault!! i noticed there was a buyer buying from all my stealth accounts but since it was spreading over a time period i didn't care, and i really needed feedback to build up all the stealth.

now after 30 or 40 days, all of a sudden he wrote to all my stealth accounts asking for a refund.i gave him my real address on one account to send the items back, plan to say on another account that he could keep it for a discount, and another account that he could keep it for free. but what i'm gonna do with all the other 8 accounts?

i'm afraid he'll leave me negative feedbacks as well, just searched on his feedback history, he is registered in ukraine, buys this kind of item from different USA sellers all the time and left some of them neg because of tiny issue.

what am i supposed to do now??? help!!!! i don't think he found out that all the stealth are from one same person yet, but he might have the doubt!

boost · #2 01-29-2013

Don't sell internationally....that's one thing you should learn. Too many issues. I always put that I will not ship internationally and even make the exclusions in the listing itself.

MM78 · #3 01-29-2013

Were you selling low risk items? also did the buyer buy the same item on all your stealth account(s)?

Me personally...I refuse to sell Internationally or even to U.S Territories. Too many problems can arise...but that's just me.

sommer33 · #4 01-29-2013

thanks for the reply, he gave me a usa address to ship to, i just saw he is registered in Ukraine, lessons learned is do not sell to buyers who buy multiple items, when they leave feedback, they leave you 5 neg instead of 1!!

but now the question is how to solve the issue? i can't respond in all 8 different ways to let him think these are all different sellers. he is asking me where i bought them from, if there is one original seller.

Quote:

Originally Posted by boost

Don't sell internationally....that's one thing you should learn. Too many issues. I always put that I will not ship internationally and even make the exclusions in the listing itself.

sommer33 · #5 01-29-2013

hi they should not be high risk items, he bought similar items from all my accounts, each item is different but they all belong to the same category and product line.

he gave me a usa address to ship. i think i can offer him full refund and keep the items, but that would sound too similar on all 8 or 9 accounts!

Quote:

Originally Posted by MM78

Were you selling low risk items? also did the buyer buy the same item on all your stealth account(s)?

Me personally...I refuse to sell Internationally or even to U.S Territories. Too many problems can arise...but that's just me.

LoopHole · #6 01-29-2013

How much were the items?

boost · #7 01-29-2013

Well for one thing, I wouldn't be selling the same exact type of item on 9 different accounts at the same exact time. I would cycle the accounts if selling the same thing. That's just me though

sommer33 · #8 01-29-2013

they were between 15 to 40 dollars max, so i can afford loose that money, instead of dispute, neg feedback and the risk of ebay scrutinizing all my stealth

Quote:

Originally Posted by LoopHole

How much were the items?

sommer33 · #9 01-29-2013

yes lessons learned :( i was selling them within 30-40 days with intervals, but apparently if there are buyers out there just hunting for certain stuff, there is no way to go around them, i would say once you identify the same buyer on different accounts, just cancel the bid if possible. they are the ones who buy from ebay to resell, they know ebay procedures in and out and have no problem to leave negs.

Quote:

Originally Posted by boost

Well for one thing, I wouldn't be selling the same exact type of item on 9 different accounts at the same exact time. I would cycle the accounts if selling the same thing. That's just me though

MM78 · #10 01-29-2013

Quote:

he gave me a usa address to ship

Did he have a verified USA address or did he ask you to ship to a USA Address?

sommer33 · #11 01-29-2013

hi i shipped to his paypal address, that adderss is in usa, i should have read everything carefully, now that i go back to look at every details, his paypal actually gives a web address, when i click on that, it turns out to be a russian site selling all kinds of this similar products that i sell, he might be someone who has a relative in usa and get stuff over to him.

Quote:

Originally Posted by MM78

Did he have a verified USA address or did he ask you to ship to a USA Address?

MM78 · #12 01-29-2013

Quote:

Originally Posted by sommer33

hi i shipped to his paypal address, that adderss is in usa, i should have read everything carefully, now that i go back to look at every details, his paypal actually gives a web address, when i click on that, it turns out to be a russian site selling all kinds of this similar products that i sell, he might be someone who has a relative in usa and get stuff over to him.

I think he might be a competitor for sure. You might be able to use this info to your advantage in case you want to fight back.

sommer33 · #13 01-29-2013

really? like how? i mean report to ebay that he is a competitor who try to destroy me? but he is not selling on ebay, i mean would ebay really care? i'll keep this on mind though, in case nothing works out. i'm loosing 200-300 dollars at least on this because he bought like 2-3 items on every of the stealth accounts, i don't even know if he would really send the items back, but i could care less as long as ebay do not come to bother me :(

Quote:

Originally Posted by MM78

I think he might be a competitor for sure. You might be able to use this info to your advantage in case you want to fight back.

MM78 · #14 01-29-2013

Well he's using the paypal address that's attached to his website that sells similar items as you do...so that's one angle.

GhostWhoWalks · #15 01-29-2013

Me, I would personally tell him that no refunds after 30 days! Wait for 8 negatives on feedback, call up ebay say this guy is a horrible person etc. And show them the accounts he left everyone else and so on. I wouldn't put up with some one from that country! I have told people many times, you want a refund? Ship it back! Use 8 different addresses! If he leaves 8 negatives he'll look like a scammer.

Write replies too all his negatives if he leaves you one "Buyer is a scammer check what he does with other sellers!" and call up ebay.

And email your self from your stealths to another stealth saying "hey did this guy scam you also? etc." they should remove feedback that are from people like that. Eb can read your personal messages on the site. So it can manipulate the person you are on the phone with.

Don't put up with someone from a 3rd world country ready to scam you.

GhostWhoWalks · #16 01-29-2013

His buying off ebay, and reselling on his website! Then he scams you, and has 100% full profits! DON'T GIVE IN!

sommer33 · #17 01-29-2013

yes the only problem is just if ebay would really care...

Quote:

Originally Posted by MM78

Well he's using the paypal address that's attached to his website that sells similar items as you do...so that's one angle.

sommer33 · #18 01-29-2013

hi sounds like something. he was sending me some pictures pointing out that one stitch looks different so what i sell is ⊗⊗⊗⊗. i was responding very nicely to him then he opened 4 cases already, telling me "So I will open and escalate dispute to ebay and leave you negative feedback or you give me refund immediatly." i was like why are you so mean, he was like, i buy lot of stuff from ebay i am very experienced blah blah. well i see that he is very experienced in pushing you to the corner, so i refunded him, he also didn't mention a word that he'll send the items back.

i will hold on with the other accounts though, see if i can follow your suggestions - i was too tired to fight with such a person, in the end i may or may not win, it costs time and energy. that is just how i think though but i agree i actually should not give in easily, makes him think he can spam all people with this kind of tricks.

Quote:

Originally Posted by GhostWhoWalks

Me, I would personally tell him that no refunds after 30 days! Wait for 8 negatives on feedback, call up ebay say this guy is a horrible person etc. And show them the accounts he left everyone else and so on. I wouldn't put up with some one from that country! I have told people many times, you want a refund? Ship it back! Use 8 different addresses! If he leaves 8 negatives he'll look like a scammer.

Write replies too all his negatives if he leaves you one "Buyer is a scammer check what he does with other sellers!" and call up ebay.

And email your self from your stealths to another stealth saying "hey did this guy scam you also? etc." they should remove feedback that are from people like that. Eb can read your personal messages on the site. So it can manipulate the person you are on the phone with.

Don't put up with someone from a 3rd world country ready to scam you.

Elijah · #19 01-29-2013

Quote:

Originally Posted by GhostWhoWalks

Me, I would personally tell him that no refunds after 30 days! Wait for 8 negatives on feedback, call up ebay say this guy is a horrible person etc. And show them the accounts he left everyone else and so on. I wouldn't put up with some one from that country! I have told people many times, you want a refund? Ship it back! Use 8 different addresses! If he leaves 8 negatives he'll look like a scammer.

Write replies too all his negatives if he leaves you one "Buyer is a scammer check what he does with other sellers!" and call up ebay.

And email your self from your stealths to another stealth saying "hey did this guy scam you also? etc." they should remove feedback that are from people like that. Eb can read your personal messages on the site. So it can manipulate the person you are on the phone with.

Don't put up with someone from a 3rd world country ready to scam you.

Definitely one of the best posts ever.

GhostWhoWalks · #20 01-29-2013

Quote:

Originally Posted by sommer33

hi sounds like something. he was sending me some pictures pointing out that one stitch looks different so what i sell is ⊗⊗⊗⊗. i was responding very nicely to him then he opened 4 cases already, telling me "So I will open and escalate dispute to ebay and leave you negative feedback or you give me refund immediatly." i was like why are you so mean, he was like, i buy lot of stuff from ebay i am very experienced blah blah. well i see that he is very experienced in pushing you to the corner, so i refunded him, he also didn't mention a word that he'll send the items back.

i will hold on with the other accounts though, see if i can follow your suggestions - i was too tired to fight with such a person, in the end i may or may not win, it costs time and energy. that is just how i think though but i agree i actually should not give in easily, makes him think he can spam all people with this kind of tricks.

If you give in to him today! he will do it again another time with another account! And then what? Word gets around on EB and the web and people will do it all the time!

Eb can read your emails, so many times if I have a problem with 1 person! just 1! And they email me with a threat like that, I call up eb and they read it! on the phone and they say "is that the message?" and they tell me if this guy leaves you any negatives we'll remove it for you! No joke!!!! Don't put up with it! And if you get negatives plus he keeps your product and your money? Dude this guy is from Russia! Using a USA address, with a friend there or FWD address. Call up Eb, and have a friend call up and say "me and my buddy both sale the same items up on ebay and his trying to scam us both with something!" Go both ways man, they'll close his account out or something. Don't give in and call up paypal and say this guy didn't return my stuff he needs to show PROOF! THAT HE SHIPPED IT BACK NO PROOF U WIN IN THE FAVOR!!!

I had so many people want a refund, no product returned no refund! I call up paypal and I talk nicely, say hey listen this guy is new blah blah blah I been selling for years this is unreal! This guy is a scammer keeping my product didn't ship it back and wants the money this is not fair! Etc. Shows YOU CALLED! THEY DIDN'T!

I only tell customers keep the product if its $9.99 and under cause it cost me $1 plus shipping $1 so keep it! But for anything over $20+ you better ship it back! I'll take a negative, I don't really care! I can boost up my feedback and so can you dude! Don't take crap from these people. Speak to an AMERICAN on the phone who understands english!

GhostWhoWalks · #21 01-29-2013

Quote:

Originally Posted by Elijah

Definitely one of the best posts ever.

Thanks man!

You are dealing with scammers. I know all the scams online, from Africa to Asian to USA, To Brazil to Canada! I know all the legal scams, and the very bad ones!

Before you sell online, get to know the scams first. I noticed my competition is selling $1 items, to boost up feedback, it's a known scam! Keep it legal, keep it clean, be fair, what this guy is doing is unfair! I would call up EB and act like me and 2 of my friends are all selling the same stuff on EB and this guy buys from all 3 of us and wants to scam us all at the same time!

Who will ebay believe? some guy in a 3rd world country? Or 3 people in the USA?

I bet you anything if you talk to the right person on the phone that guys account is GONE! Then he'll say "damn I can't scam anyone anymore it's not that easy"

zoneout · #22 01-29-2013

You really think ebay cares? I just finished a case with a Hungarian scammer working out of France who scammed me and 5 other sellers for over $5,000 worth of items. We all called ebay together over 15 times about this guy and he is still a registered user. They say trust and safety will call you and nobody calls. Really ebay doesnt care because the seller gets punished not them.