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It basically came down to the weight difference of the packages I think. And I prolly I lucked out with an empathetic rep that day. It`s typically luck of the draw as always with eb.

The really bad part is these types of scammers almost always leave bad fb and low DSR for `As Described` in order to try and bolster their case. And of course ebay being ebay will sometimes remove these fbs but mostly they wont. And unlike the other DSR threshholds which are 2%, the As Described limit is 1%. So all it takes is a couple these type scammers during the year to torpedo any account.

Yea, I have been lucky to get no 1 or 2's in DSR except for one bitch who left a 1 in shipping charge. I had to even pay out of pocket for shipping since I UNDERCHARGED yet I got a 1 for shipping. So then I just started doing free shipping after that. Now this asshole comes along, opens a case before I can even talk to him and escalates it....even though I put in the case that he was so quick to open a case and blah blah, they still sided with him. Now this issue with him not returning the item.

TRS is in jeopardy now since i fall into the 3 cases opened within 12 months. Now there's 2 cases without seller resolution thanks to him as well. So wtf...I am about ready to move on to another account and start from scratch. Losing my TRS and PS status is going to be heart wrenching. I made it to Gold Power Seller and Top Rated in less than 5 months. That is no easy feat by any means.

I had a similar thing last year, empty box returned after SNAD case. Appeal it with a Police report and you should get your money back. I did and the Police report was all in Thai Script and I'm sure T&S can't read hand written Thai!! Money returned in 40 minutes after I up loaded the report.

Good Luck.

Was this uploaded to paypal or to ebay? Because the case was opened with ebay by the buyer and as far as I know, there is no upload option on ebay.

It was paypal.

I did the same as you and took a video the box being opened. I gave paypal the youtube links and they never looked at them once.case was closed in the buyer favour and the $400 was reimbursed to him.I then appealed the case with a police report and was refunded pretty quick.

Looks like an ''old persons'' hand writing there :suspicious:
My grandfathers handwriting used to look like that :shocked:
(all shakey)

is the signature, the name of the buyer?

the film, did you submit it as evidence?

@bunneh it is electronic signature! not grandpas

maybe getting postal worker to witness the contents when delivered is good idea

I had chargeback for INR even though there was trackings and lost - twice, although paypal said they would fight them for me, but they stopped communicating with me other than asking for neg balance to be resolved. it was like they were not bothered to actually fight it actively...

I also got SNAD saying not working item, so sent another without getting item returned and she had the nerve to say that was SNAD too! and charged back....

being stealth..I always had to let the fight go

if it was real details, there would be no way I would let go, up to the end...

these were all expensive items....

it is why I do not leave too much in balance..

good luck...I want to hear a good outcome on this....update us...

This is electronic signature...the paper signature template is different. Its almost as if he purposely made it shiitty so you cant read it. Yet on his return box, he lists his name and po box. Looks like a teens handwriting. I am thinking it may be someone else hiding behind the guys name - who knows. Something doesnt add up.

Nah. The mailman hands you a big, goofy iPad like box, gives you a fat weird electronic pen, then holds it in the air for you and says, "sign here."

You can't even see what the heck you're signing.

I feel confident you'll nail him to the wall. :smash:

his first name is Daniel......or Onion.

I called ebay again twice this morning, was told to fax in the police report and they will take care of it and refund will not be issued and the case will not close against me. We will see if that actually happens.

Well here is hoping they do what is right!!
Cannot trust ebay with anything now days.

However they have to do something if you open a fraud case, else it could be seen that ebay is assisting the buyer in committing fraud.

More like a combination of the 2.

Ok, you are 80% of the way there. I am guardedly optimistic since eBay lies more often than not.

By the way, were the books he sent any good? :lol:

:pound: :pound: :pound:

Sorry to laugh at OP, I'm sure he isn't laughing.

Hahahaha sorry I had to laugh at this one. No offense!

I received no call from ebay...luckily I wasn't waiting for one. I reached someone in the high risk department, they told me where to fax the police report. I did so....this was this morning.

I just received an email from "Alex H." again, stating fax the police report and he would be happy to grant my appeal to the case. He makes contradictory remarks throughout his message...we will see where this goes. I am not too optimistic regarding the situation, but we shall see.

Never heard of high risk dept. It could be BS. I would advise to get someone in T&S or a supervisor. Tell them you faxed it and this guy Alex cannot find the fax. Ask them how to rectify the situation - or put Alex on the phone.

wow..i thought fiver was bad!

My mistake, high CLAIMS department. There's the normal buyer protection department for cases under $700. Anything over $700 goes to a high claims buyer protection department.

FFS. Here it is AGAIN for you


No Religious or Political Talk Allowed - It's distracting and not what the forum is about. Posters will be warned and banned if they continue.

It is the FIRST rule of the forum.

It is a serious rule .

aspkin made it so deal with it.

LEAVE POLITICS OUT of THREADS

You manage to POLLUTE the place with the political c**p.

Go pollute social media.

:mad:

Time to contact someone higher at ebay than over AlexH.

You need to deal with further up the line.

Carefully worded email needed.
:fight:

Are you able to REFUSE a return package at all (i.e don't sign, refuse to accept the returned parcel?). I hope you fight it and win. A letter direct from a lawyer would that work at all (forget PayPal and eBay), I have read that somewhere on this forum a seller didn't bother and went directly this way and he almost always scared the fraudulent buyer and they all pay up. I will try to find that thread. Update us on the final outcome please. Makes me scared to sell high value goods because of this. I normally do pick up only - strictly no paypal accepted.

This is getting juicy ^_^ !!

Of course you can always refuse a package. But then what happens? Tracking will show it returned to buyer. Then what? 1)Buyer might give up so you will win the case when it expires 2) ebay tells buyer to resend it - if refused again - probably you will lose. But at least buyer will get hit up for more postage. :clap:

You would have to be EXTREMELY confident that it is a scam to refuse the package because it will cause a legit buyer to leave you horrible feedback. It might be a tool to employ as in a case like this - but it would be very rare.

Secondly, you always have to weigh the costs of getting a lawyer involved. A demand letter can cost $100-$300 so it would have to be an expensive item to be worth your time and retaining a lawyer.

do not think you can refuse package, or it shows on tracking.....you lose

at least in the US, it will say attempted delivery, then notice left. i believe after 5-15 days(depending on the service) it gets returned to the sender. at that point it'll say 'return to sender' and will update from there.

Refused a package is different than you are not home.

Thanks for the feedback much appreciated. It's a sticky situation. Lawyers are so expensive in America! Would you know of any lawyer/friends/associates who could help pull a letter out for you? How about taking them to small claims court there? I've seen it happen on "Judge Judy" show here in Australia? Is that worth it? I mean $1,600 is A LOT of money in my pocket.

@LilyPily,

Anyone could file but the USA have different regulations for each state. Costs might add up. OP may be in one state and this buyer is in another one. Gets tricky
:ranger:

This happened to me for similar funds and I filed a complaint with the buyers LOCAL sheriffs office.

They told me they usually do not handle ebay issues.

I did not allow them to pull this bs.

I told them it was well over 1000 which is no longer a minor misdemeanor in your state and it is your job to investigate because the buyer is giving me a house that is currently empty.

They tracked them down, lived in a trailer on a back lot of the property and not the house and I got my money.

Sheriff scared the crap out of this buyer and it did not take long my money showed up with a million apologies too boot.

Well I received email stating case has been closed, decided in buyers favor and buyer was issued a full refund. Went to resolution center, it shows "appeal case". So I clicked that, wrote out the situation and flat out said I will pursue this to my fullest extent of law if they continue to side with the fraudulent buyer, and they have disregarded all of the facts i have presented including the police report. I will be writing some emails to higher-ups if this keeps up.

Sad really, all that hard work for nothing... best of luck with that

That sucks. I feel for you man :smash:

I guess this must be what VERO buyers feel like after they've been duped. :suspicious:

Keep fighting it, i didn't win my case till the case was closed and I appealed.

Roscoe,

do yourself a favor and be quiet right now.

This is nothing like a buyer of foo-foos being duped.

This compares with your own paypal issues. I do not recall any of us offering platitudes to you.

The OP's integrity as a seller is under cloud.
He is out of pocket hundreds of dollars.

A supposed system has failed him.

Please avoid spruiking just for because you can. In another thread, I suggested you go learn about ebay. Please do that. Please discover how sellers get fried.

GB, I do feel for this seller. I personally would probably hop on a plane and pay that buyer a visit. Not kidding.

But I do think fraud is fraud.

This buyer defrauded the seller, and sellers who sell items that are classified as being real but are knockoffs are in the same category.

A lie is a lie. It's like saying someones a little pregnant.

I agree this Seller got royally screwed over. I'm sure he's out more than a couple of hundred also.

Roscoe, you of all people should know - the line between clever marketing and lies and fraud is razor thin. 100% all beef patties and pink slime come to mind.

What happened to the OP has nothing to do with the principle of Buyer Beware. Please let's drop it.

I really wish this had a better outcome. What happened here only illustrates that selling on eBay is like walking into a casino and heading over to the craps table. Every transaction is a roll of the dice.

I can't imagine how anyone could sit there in San Jose, look at the facts and decide that this buyer was totally on the level. I have to believe either they throw darts to decide these cases or just plain don't give a ****. Either way all the talk about seller protection is nothing but horse****.

Actually it was somewhere in Utah that this "Alex H." is at. At least that is the phone number that he had called from one time which I unfortunately didnt answer. The fax number I was given was a colorado number. So I dont know which of the two he is at...its a mountain time zone state, I know that much for sure from the hours of operation that segment works and more specifically him.

I sent an email to several high-up execs and such...I doubt I will get a response or even a once over. From that point I guess I will have to figure out how far to take things and where the line should be drawn

This goes out to the OP, sorry to hear that. I had lost a case once for an amount. I recalled and told ebay straight up. That I wouldn't scam the buyer, due to selling 1000's of these products already and I would not risk my account for a item.

Did you sell a lot of these before on the account? IF so try to get a hold of someone in paypal if you tried with ebay and failed. I've always had better luck in Paypal then ebay with any case really. They seem to speak American English and be Americans on the phone.

This is very scary, and the people that get away with this.

I wish ebay had a safer way of doing business for sellers.

This totally blows! But don't lose all hope or motivation. :pout:

Is there anything you can do in the future to product from this happening like insurance on the package maybe? Also I don't know if you showed them the picture of the package with the price value of $35 when the item was worth $1600.

I wonder how other people who have been there handle something like this. Sorry to hear bro! :( Sucks!