Exactly what MM78 said. He's providing a service which may not require shipping. We all know that if we don't provide tracking we will most likely lose a case.
OP, the only way to keep a buyer from opening a case would be to accept payments as personal, which would be gift, payment owed, etc. However, although they can't open a case using gift, they can still do a charge back with their CC company if they paid with a CC. So, no matter what you do, you aren't safe, Id suggest either taking your chances with gift or have them pay as goods and ship something to their confirmed Paypal address with tracking, maybe a bill of sale or something similar, that way you'll be covered. You can also accept green dot moneypaks, which I've also heard can be disputed but I've never seen it happen.
For a few years I sold virtual items and accepted gift only, I never had even one issue the whole time, until one day about six months ago, a guy charged back a $300 transaction. I was devastated as I was always told that gift couldn't be disputed, I had no idea chargebacks even existed. I lost it because I couldn't provide tracking info as it was delivered digitally. I learned the hard way! He didn't do this only once, he did this three times within three days from different Paypals. One for $300, one for $100 and one for $45. I dealt with several random customers a day, so there was no way for me to know it was him. I ended up stopping the digital item business because I already wasn't making much profit, so shipping with tracking wasn't an option. I stopped it all, even though I went a few years without a problem, after that guy did that to me, I trusted no one as everyone who bought from me were just randoms and he could have been any one of them.
Long story long lol, without tracking, you're pretty much screwed, 99.9% of the time, the buyer can always reverse the payment, no matter what, sucks I know...
Last edited by TheRevolver; 03-14-2013 at 12:48 PM.
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