I have a customer with an eBay complaint says he never received goods but royal mail website says it was delivered
and signed and they even have a signature to view on there website I am impressed.
what should I do?
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I have a customer with an eBay complaint says he never received goods but royal mail website says it was delivered
and signed and they even have a signature to view on there website I am impressed.
what should I do?
Drop a friendly little note to the buyer that you are checking with RM.
You would hate for the poor buyer to be a victim of mail fraud so you have sent the parcel SIGNED & RECORDED delivery. Tell the buyer mail fraud is a jailable offence
Soon as you hear back from RM, say I will let you know.
Do not let on you already know anything. Give the buyer a chance to check his memory
Strange things happen when mail fraud is mentioned.
Always keep your ammo for one last round
Buyer says its not his sig but initials are the same that's strange and royal mail told him the postcode was not his, but I printed the label out and that's correct
and he lives in the same town as the so called royal mail postcode he says they gave him and all a bit fishy if u ask me!
If the address on the RM website is the same as his PayPal address then you are covered regarding INR case or negative feedback.
As a thought:
I have just had a negative removed under similar circumstances. The buyer gave me a negative after three days when shipping is 10 days. Once i saw the item had arrived via USPS I contacted eBay support with the tracking and as it arrived in the estimated delivery time, and the comment was regarding the item not being received, they removed the feedback.
If the address on the RM website is the same as his PayPal address then you are covered regarding INR case or negative feedback.
As a thought:
I have just had a negative removed under similar circumstances. The buyer gave me a negative after three days when shipping is 10 days. Once i saw the item had arrived via USPS I contacted eBay support with the tracking and as it arrived in the estimated delivery time, and the comment was regarding the item not being received, they removed the feedback.
He shouldn't win a Paypal case either
As GB says, let him find his memory.
I cant see an address on RM website is says delivered and the name of the Town only on the tracking all a bit strange I might have to ring them up
Can I ask what the item was, there is a lot of buyer just at it on eBay, after a while you get a vibe from person name and area. I tell them I need to raise a p58 with post office and if you give me a contact number for your claim form. Once post office contact you to confirm that item was not received and processed the claim i will gladly issue refund, can take up to 60 days. (I get proof of post). I am not sure how RD works but I think you can still put a claim in. That stops about 90%
royal mail signed for 
