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Do we have to answer all emails?
 

Got a customer with a product from like 5 months ago. Sending me bibles of emails. I sold them a product that clearly states that for them to have best results with our product to use for a long period of time. Then they don't even buy enough of it. Most people buy it monthly from me, without any problems at all. I even get repeat business from it. A working out product (protein powder). I'm not responsible for people's results or efforts with it. Or I'm I? I wonder if they would go to the stores and do the same thing after 5 months.

It's not one of my top selling items but it's one of them.

Been selling it for 5 years since I started on ebay. Out of the 1000's of customers I had this one is probably one of the biggest problems ever, I am having.

Do I still have to reply to them with their nasty emails? Or is ebay going to knock me down the list because I didn't reply to all customer emails?

Re: Do we have to answer all emails?
 

Its best to keep things professional even with nasty buyers.

As 'their' seller, you are responsible for their inquiries.

It can result in negative feedback and low dsrs which can get you canned.

Re: Do we have to answer all emails?
 

If the item they purchased wasn't expensive sometimes it's just better to refund them and move on, unfortunately something like an upset buyer whether it's real or not can get your account shut down

Re: Do we have to answer all emails?
 

Did you sell the product to this buyer 5 months ago and no other purchases from this buyer since the initial purchase? If so, this buyer can no longer leave feedback for this transaction. Also, IMHO, you shouldn't have to refund 5 months after the transaction but like Dmshark25 wrote, sometimes it's better to refund than have to deal with this buyer. You could put this buyer on your blocked list so he can't purchase from you in the future but you might still receive emails from him since you did have a transaction with this buyer.

Re: Do we have to answer all emails?
 

Not after 5 months. They got like 3 month supply 5 months ago.

Re: Do we have to answer all emails?
 

$60 each time.

Re: Do we have to answer all emails?
 

I would just tell them what you told us. If they threaten you report them.

Re: Do we have to answer all emails?
 

So there is no current ebay listing but they are demanding service?

:spy:

Re: Do we have to answer all emails?
 

Some people are just dumb and it's best to let them know that they are! Otherwise they might go through their entire life without knowing it :)
Those kind of buyers are killing me sometimes. Sometimes you get someone who bought a TV a year ago now they are messaging you that the TV is not working. I usually tell those people that they are stupid for emailing me. Just in a nicer way.

With something like, please remember that you still have an option of contacting the manufacturer with this issue. I believe that most of the major manufacturers have warranties in place for their products and have been offering this service for long time and as far as I know it is still a common practice in the market place. Please contact the maker of your TV and perhaps they might be able to help you.

You will be surprised but a lot of those nut cases just go away after something like that.

Re: Do we have to answer all emails?
 

Now they want free 6 month supply. I just reply with "ok" lol.

I don't want to tell them off then they call ebay and say I was rude. :yar:

Re: Do we have to answer all emails?
 

Kinda hard to do that lol. I sell my own brand in that field.

But yeah they still sending me messages. Giving me excuses that they got their bank info robbed and want to call up their bank etc lol.

Like really? lol They want to call the BBB and other stuff. I'm just thinking Really? And ignoring it now cause daily it's a new excuse. lol.

Re: Do we have to answer all emails?
 

Been 90+ days.

At this point I just reply with "ok"

Re: Do we have to answer all emails?
 

I see some people selling weight loss or diet pills in the field. And I read their feedback and customers writing things like. "They don't work it's a scam" it's like no one really does a proper diet, and yet get mad at you.

Some customers are just as you all said, "stupid".

I once seen a seller selling tires only and they wrote a negative saying once the tires were put on it popped a tired due to driving on a nail. Like really?

Re: Do we have to answer all emails?
 

So they've used all the protein, not seen any results and now want a refund/replacement.

Do you know you have to train and diet too. some people genuinly think you take a protein drink once a day and become like arnie.

They are ignorant and best to simply ignore and block.

Re: Do we have to answer all emails?
 

Block them.

Time wasters.

Communicating even with OK is catering to their silliness.

:rant:


PS..... spin them out for the 6 months to stop a chargeback ;)

Re: Do we have to answer all emails?
 

@GWW, if you dont want to answer e-mails, dont - keep it simple. Dont confound things

Re: Do we have to answer all emails?
 

I just worry because it always show 1 unanswered question and worry that it will be knocked down from the search. So far no more emails.

Re: Do we have to answer all emails?
 

YUP so true!

When I read the other comments by people who sell those or any kind of supplements it's like really.

Re: Do we have to answer all emails?
 

It's quite simple. Block the buyer and delete all em's without opening. Ignorance is bliss.

Re: Do we have to answer all emails?
 

I did block still get them msgs oh well I won't reply no more. It's a time waster.

Re: Do we have to answer all emails?
 

When you have many accounts, these questions can bog you down - careful

Re: Do we have to answer all emails?
 

Thank you. But what do you mean by that?

Re: Do we have to answer all emails?
 

It means that answering questions on many accounts (if you have them) will take up too much time on the day - worse still if your item is popular

Re: Do we have to answer all emails?
 

Yeah true. But this is my main account with no limits. I am unlimited! :)

It's my baby! :)

What really takes up my time is re-posting my listings every 3 day for 3 days. It takes 20 minutes for all my stealth accounts. :( 3.3 hours per month. I wish I could cut out some time on it. But you get more views if you list for 3 days. Because it shows as newly listed and also on the last day so it's good.

I'll test it out for 10 days on my 3 dozen newer accounts I'm making this month. And see how that goes. Cause I'll be blowing 10 hours per month with 4 dozen total.

Re: Do we have to answer all emails?
 

Block the bidder and report him. Maybe he has a record of being an ass and it will be your report that gets HIM shut down. but then he will probably end up here...so hold that thought.

Re: Do we have to answer all emails?
 

So comforting to know! lol

Thank you!

Re: Do we have to answer all emails?
 

If the complaint is within the time period when something nasty might happen (eg PP case) and the item is cheap I usually refund them to get rid. Write it off as a tax loss. In the case where something is well out of time I just ignore.

For example I had a buyer purchase a vintage jewelry item with missing rhinestones - accurately described. 6 months later she wanted me to take it back because she had not been able to find rhinestones of the right type! (could not buy rhinestones in the USA? Come on now.) I did not bother to even reply because thats taking the mick.

Why not make up something that looks like an "out of office reply" message and keep booting that back to them?

Sometimes annoying buyers get hold of my personal email address and keep mailing me on that. Simple. All my private email addresses are via my own domains where I have set up a postmaster@mydomain.com for each one. I simply boot the message back from the postmaster as a "mail transmission error/mailbox unobtainable" return with a bit of gobbledegook from a real "unobtainable" pasted into the body. Works every time. Sender assumes their message has not got through. They give up after a couple of tries.

For really evil or annoying messages I set up a block at server level so I dont ever see the messages. Out of sight is out of mind.

Re: Do we have to answer all emails?
 

@biglouis

It's called control.

Must have control to stay ahead.

:typing:

Re: Do we have to answer all emails?
 

lol I sure did enjoy this one!

Re: Do we have to answer all emails?
 

I get a big boost out of NOT answering annoying messages and booting them back. The nastier they are the more I enjoy frustrating the sender.

Revenge is a dish best served cold. Oh yeah!

Re: Do we have to answer all emails?
 

lollll

Are you looking for a job in replying to all my stealth emails? If so you are hired! lolll

Re: Do we have to answer all emails?
 

Example of a bouncy email - just replace dates, email (yours/theirs):

Re: Do we have to answer all emails?
 

Can I email myself using their info so it shows up on my Ebay account that it really came from the buyer? I don't get what this is really or how to even use it.

Can you explain it more please?

Re: Do we have to answer all emails?
 

I answered your PM. This ⊗⊗⊗⊗ message is only ideal if a buyer got hold of your actual email address (don't use this template through ebay!). The buyer then thinks your email address is 'dead', and will hopefully give up harassing you.

Re: Do we have to answer all emails?
 

Oh yeah that's for sure. I had maybe 1 or 2 buyers in the last 18 months use real emails.