Account in Review and Suspended

[pmikedy]

My seller account is currently in review. I do not really know the reason however. It had 7 feedbacks, rated at 3.7 stars though.

All the orders were shipping within the delivery date with proof of tracking.

I had 10 more orders to fulfill before they suspended my listings.

I got this:
Hello,

We are conducting a review of your account. During the review, your listings will not appear on Amazon.co.uk and you will not be able to transfer funds out of your account.

Account reviews are intended to ensure the timely dispatch of orders and compliance with our selling policies. Please continue to fulfil orders you received before your listings were removed.

You can help with the review process by sending us information about your business. To do so, click the "Appeal" button next to this e-mail on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.amazon....fications.html).

If you would like to provide tracking information for your shipments, visit the Manage Orders page in the Orders section of your Seller Central account (https://sellercentral-europe.amazon....orders-v2/list).

To learn more about account reviews, search "Account Reviews" in Seller Central Help.

We will notify you by e-mail when our review is complete.

Regards,

Seller Performance Team
Amazon Services
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I reached 4,000 GBP in sales. If no one complains, will they complete the review on my account? Also, why did they suspend the listings on my account, instead of reserving the balance?

[Bunneh]

You say you only had 7 feedbacks on your account but have £4000 in sales?

What was the value of each item? Were they High risk items?

[pmikedy]

Yeah. They were high-risked items, like Xbox and PS4.

I kept asking them for feedbacks, but none submitted.

I thought I could sell the items, because, on Amazon.fr platform, I have 40 feedbacks at 100%, and on Amazon.de, 30 feedbacks at 100% also.

[Haidukken]

7 Feedbacks and rated 3.7? Seems that your customers were not happy or something went wrong?

My guess, based on the minimum information that you provided, is that you sold high risk items on a fairly new account and either 1 or 2 customers were not happy with something and did not rate you highly enough.
I think it will raise at least 3 flags in the system and with high risk, your transactions need to be almost perfect in order to "calm the system" after a sale.

That's my guess tho, there are plenty more people out there who are smarter than me.