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Replying to messages by email
 

I replied directly to the eBay email saying I got a message from a buyer (it was a complaint about shipping). When I replied, it never went thru. It shows that I sent a reply on gmail, but does not show anything sent on eBay.

Today, I received 3 negative feedbacks from that buyer saying that I had terrible customer service.

I'm hoping I can work it out with him...

Can anyone tell me anything I may have done wrong for the message to not go through? Thanks

Re: Replying to messages by email
 

Did you reply from the gmail registered to eBay?

Was the an actual message or a message in a case?

Re: Replying to messages by email
 

3 Negative feedbacks? He bought something 3 times?

Re: Replying to messages by email
 

Actual message

Hmm.. I feel stupid. The email was forwarded to my main email account and I replied from there. I would say that would be the problem, but I've replied to PLENTY of messages from the forwarded email.

He bought 3 different items

Re: Replying to messages by email
 

That would 100% be the problem. I am supprised you have never had this issue before.

Re: Replying to messages by email
 

It's a honest mistake, try messaging the buyer and apologizing. I've found that quite a few buyers are understanding and will retract the negative feedback.

Re: Replying to messages by email
 

Phone the buyer and lift the game....

Think carefully of what to say before you do a thing.

Double check the set up of your message system. You can not afford glitches.

Re: Replying to messages by email
 

Buyer may be open to revision of feedback if you communicate with him well.

Re: Replying to messages by email
 

I've fully refunded his items and he understands. I even sent him a screen shot with my reply on the email and the date to show that I didn't ignore him. (Didn't show forwarded address)

Sent him feedback revision requests just now. Hopefully it works out.