Replying to messages by email

jakobrockz · #1 06-20-2015

I replied directly to the eBay email saying I got a message from a buyer (it was a complaint about shipping). When I replied, it never went thru. It shows that I sent a reply on gmail, but does not show anything sent on eBay.

Today, I received 3 negative feedbacks from that buyer saying that I had terrible customer service.

I'm hoping I can work it out with him...

Can anyone tell me anything I may have done wrong for the message to not go through? Thanks

JamesNorth101 · #2 06-21-2015

Did you reply from the gmail registered to eBay?

Was the an actual message or a message in a case?

rsot · #3 06-21-2015

3 Negative feedbacks? He bought something 3 times?

jakobrockz · #4 06-21-2015

Actual message

Hmm.. I feel stupid. The email was forwarded to my main email account and I replied from there. I would say that would be the problem, but I've replied to PLENTY of messages from the forwarded email.

He bought 3 different items

JamesNorth101 · #5 06-22-2015

That would 100% be the problem. I am supprised you have never had this issue before.

#6 06-22-2015

It's a honest mistake, try messaging the buyer and apologizing. I've found that quite a few buyers are understanding and will retract the negative feedback.

GreenBean · #7 06-22-2015

Phone the buyer and lift the game....

Think carefully of what to say before you do a thing.

Double check the set up of your message system. You can not afford glitches.

rsot · #8 06-22-2015

Buyer may be open to revision of feedback if you communicate with him well.

jakobrockz · #9 06-22-2015

I've fully refunded his items and he understands. I even sent him a screen shot with my reply on the email and the date to show that I didn't ignore him. (Didn't show forwarded address)

Sent him feedback revision requests just now. Hopefully it works out.