Forum

"Help us protect your account, update your info"
 

I have been getting "Help us protect your account" message on my accounts in the last few days when logging on. Ebay states "for a higher level of protection, make sure your personal info is up to date"

It then asks me for the my email and mobile phone#. I have responded on a few and used my Tracphones to get the pin and input it ok which all is good but I also get asked to click a link in my email to verify my email address. I have not done this and am wondering if I even need to click it as my account seem to be fine.

So do I even need to respond to this message? It does give an option of "maybe later" button. Will it go away or keep nagging me?

And lastly, I do not have a phone number to get a text for one of my accounts which I purchased from a now banned seller on here. He created the account with a google voice number. Should I add a new number (tracphone or text app) to this account? It is my best account to date so I am worried of losing it!

Thanks!

Re: "Help us protect your account, update your info"
 

As a rule of thumb, I would NEVER click a link in an email no matter WHO it is from, unless the email was just sent as a result of me doing something on their site that caused the email (with a link) to be generated.

Re: "Help us protect your account, update your info"
 

Verifying your email for ebay should not be an issue. As for your phone issue, have you checked to see if the google voice number he used to make the account is still active. It usually remains active even if you havent used it for a long time, so you probably can still get access to it

Re: "Help us protect your account, update your info"
 

There is a tab that says "I do not have mobile phone" and it bypasses the verification. Strange, but worked.