Ebay wants a biz plan from me to reinstate me.help
This is what they said- please help me do this- what do you all think
Dear x,
Thank you for writing eBay in regard to your suspended account.
I tried calling you this afternoon to discuss your eBay account with
you. I left a voicemail on your primary number:
I can see that your account has experienced significant disputes over
the last year. Specifically, I see that major disputes ocured in
February 2009 and again in May 2009. I reviewed even further & found
that you experienced significant problems earlier in June 2008. Audra,
the habitual nature of these complaints iis not acceptable on eBay and
presents unacceptable risk to eBay, PayPal, and the eBay community.
Buyers who leave negative feedback are more prone to stop using the site
completley - This is a real concern that we have, given the number of
customers that had a negative experience with you. These negative
experiences reflect with the eBay brand & present risk.
Gven the numerous warnings you received & the problematic nature that
your behavior presents, we are not convinced that if we reinstate your
account, you will be able to avoid unacceptable complaint levels in the
future. If you can come up with some sort of business-plan explaining
what problems you experienced & how you will avoid complaints in the
future, we can certainly look into reviewing that information & making a
decision based on that information.
In the meantime, however, we have decided to keep your account suspended
because of the nature of the risk that the ongoing disputes present to
eBay Inc. In order for us to even consider your appeal, we need a
business plan that outlines how you will avoid disputes like this in the
future.
Please respond to this email with a detailed explanation of how you plan
to avoid these problems in the future.
Thank you for your time.
Sincerely,
Tommy
eBay Customer Support
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