Unable to confirm card...?

Elisek · #1 11-26-2016

Just been asked for docs. All uploaded, all have a green tick by them.

My next and last step is apparently to confirm my bank or credit card. So I click 'Next' and it takes me to my Wallet page. I see my card and my bank but neither of them have the option to confirm. It's literally nowhere. All I can do is either edit or remove.

I thought I would have done this back when I opened the account anyway. Thing is, my lifting limits checklist isn't complete until I do it and I keep being notified that more information is needed.

I honestly don't understand - I'm going in circles!

fox20c · #2 11-26-2016

On the home page of your paypal account at the bottom left there should be the option to confirm card

Elisek · #3 11-26-2016

Sadly there isn't. There's literally no option anywhere on my account to confirm my card.

Wondering whether I should call them? I'm just thinking that the lifting limits process won't look 'complete' on my part because there's no option to confirm, and so in about 100 days, my account will become completely limited.

JamesNorth101 · #4 11-26-2016

It is a glitch on PayPal

When you get to the EU limits it should still review everything. If it doesn't then you would need to ring PayPal

Another option is to add another card but that doesn't always work

Elisek · #5 11-26-2016

I heard that a review at this time of year can take weeks, so I may leave it until the New Year. If I haven't heard from them by then, I may give them a call

JamesNorth101 · #6 11-26-2016

If you hit the EU limits (around the £2100 mark) then it should take a few days (around 3 to 6 days at the moment give or take)

elmo · #7 11-26-2016

Remove the card, then add it again, then click wallet up top, then click card again and you should see a confirm card link.

Elisek · #8 11-27-2016

Quote:

Originally Posted by elmo

Remove the card, then add it again, then click wallet up top, then click card again and you should see a confirm card link.

Just tried that, still nowhere to confirm. Very confusing. Have just over £500 left before hitting £2,100.

Elisek · #9 11-29-2016

Just a thought - I don't know how long it'll take this account to go over the limit and grab their attention (sales are rather slow on this one).

So does that mean that if it's not until, say, February, am I going to have to upload a new utility bill when the time comes? Or will they just accept the one I uploaded last week?

Whatever error this is, it's not me causing it!

Elisek · #10 11-30-2016

Removed old card last night, added new VCC.

Confirmed the code this morning - now there are no notifications on my account.

And when I try to view my Limits, I'm immediately redirected back to the Summary page. I assume this means it's all done and my limits are lifted?

Ebayorbust · #11 11-30-2016

Quote:

Originally Posted by Elisek

Removed old card last night, added new VCC.

Confirmed the code this morning - now there are no notifications on my account.

And when I try to view my Limits, I'm immediately redirected back to the Summary page. I assume this means it's all done and my limits are lifted?

Yes, that's what it means.

parsierngue · #12 11-30-2016

It didn't always used to be that way, but it could indeed be a bit confusing for someone not used to it. I know was a bit shocked when it happened to me for the first time, but yes, it's good news!

colie72 · #13 11-30-2016

this happened me. had to sit it out for 2 weeks. do nothing else....they'll get to you eventually