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PayPal issue - please provide more information. please withdraw money on our classic
 

I've been using this account for roughly 2.5-3 months, no issues, cleared the 72h withdrawal barrier, no payment holds etc. Money cleared out no problem , waited each time for it to clear before requesting the next chunk. I never withdrew too much at one time, always left a reserve and always used a dedicated IP, all in all I though I was doing it right. I'm close to the EU limits so have fired off ID etc but should still be able to do everything except close the account.

Tried to withdraw Sunday/Monday and got the following message "please provide more information. please withdraw money on our classic site instead" tried it on the classic site and it just refreshes the screen and nothing happens.

So I used the PayPal message option to get in touch and they've left me with this message overnight
"Dear *******,
Thank you for contacting PayPal.
To withdraw money from your PayPal, kindly contact us over the phone due to security where we can make an adjustment in your Paypal account.
Please call us on 0800 358 7911 (freephone from the UK. Rates from overseas landlines and mobiles may vary). We're open from 8am to 9pm Monday to Saturday and from 9am to 9pm on Sunday. If you're calling from outside the UK, call 00353 1 436 9004 (international call charges may apply).
Thank you for your time.
Yours sincerely,
Yours sincerely,
Jocelyn
PayPal "

Now ideally I don't want to have to phone them, it'd require purchasing a new burner etc plus I've heard of the manual review they do when you call, has anyone got any other ideas?

Thanks!!

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

Just give them a call.

Have you stealth details at hand, act normal and you will be fine.

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

Thanks, would have ideally liked to avoid calling them, but if needs must, would you recommend using a fresh number or calling them from a withheld number? Or is that simply throwing up more red flags.

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

Ideally call from the number on the account.

If not, I've never had issues with withholding my number.

You sure youve not just hit the eu limit so can't withdraw until docs are reviewed?

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

It's a possibility, as the documents are in for review, but in the resolution centre it suggests that I should be able to do everything except close the account, I've also not hit the limit yet, just got close enough that they request information. Also i'd have thought that the PayPal representative would have suggested that in the reply to me?

Calling from the number used to set it up would be idea, but unfortunately not an option. I'll call from a withheld number later this morning and see how I get on.

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

Strange, jumped on the phone to PayPal after trying numerous times throughout the day to withdraw, wanted to get the exact terminology from the error message to pass along so tried to withdraw while on the phone. It went straight through no problem at all. I think anyone else coming across this, the answer is patience it sorted itself after 72 hours.

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

Sorry for the double post, I've been on enough forums over the years to know that its usually frowned upon, but this update could do with another post.

Funds withdrew and cleared no problem at all from the above post, tried to withdraw 100 today, 16 hours since the email to say that the withdrawal was good. (funds have built up while not being able to withdraw, so this amount is only 25% of what's available in the account, plenty left in there to keep them happy) Got the same error message when withdrawing as before, now I know the issue isn't the account per say, I've passed the EU limits check, accounts in good standing, PayPal are releasing funds automatically but i'm adding the tracking information to them anyway just to keep in the good books. Yet i'm still struggling to withdraw? Has anyone else had any experience of this? If so do you have advice, i'm at a dead end of choices.

Just to throw what I've done out there:
. New browser
. New device, same IP
. Cleared cookies (last resort I tried)
. Phone PayPal
. Messaged PayPal

Thanks folks

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

Guys, im looking to make my first stealth account, is it difficult to verify for eu limits and any other limits or is there always a way to get it done...? when they ask for documents wht can be done?

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

I had this recently and after a few withdrawals it just disappeared

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

If they ask for documents, you can speak to upper-level people here for guidance...if you think about it

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

I receive an error when I try to PM you saying 'you have to have at lease 10 posts'.

My issue is this: paypal has limited my accout severely. Has asked me to upload a bank statement. I have two bank accounts setup within paypal. which bank account statement should I upload? should I upload it at all?

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

Is this a stealth account? Info on the bank statement shall match info stored in PayPal account...
Are both bank accounts attached to the same PayPal?

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

Not a stealth account and yes the info on both linked bank accounts match the paypal account.

The instructions for uploading the statement was talking about a bank account, as opposed to (two) bank accounts. So, I'm assuming they want a bank statement for one of the linked accounts. Which one, I don't know.

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

hello friend are u sent documents for them ??

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

Welcome to the forum. You'd find useful information to run your accounts here.

You haven't given us sufficient information as regards the reason why your account may have been limited.
E.g., Are you selling phakes, do you have several chargebacks against you, do your details match a previously limited account...?
We would need more information as regards why your account is limited.

As it is not a stealth account, you should supply the information requested. Any of both bank statements should do but the one you last withdrew to would be my preference.

Be prepared for the worse. Irrespective of your compliance, they might still call a black hearse for your account. Start thinking one step ahead: stealth
I suggest you start with this stealth book.

You can also search the forum for more information. If you find the forum search too daunting, try using this:

On google search.

Re: PayPal issue - please provide more information. please withdraw money on our clas
 

Hi everyone,
I'm not sure if it's normal but I've been asked for an ID and proof of Address on paypal which is all good as I provided them with the correct documents but it's been 1 week and there's just more money coming into the account and still no reply back from them. Would be great if anyone could advice me on this and tell me about there experience about whether it should be taking this long or not.