Amazon Firestick - Buyer after 14 days claim he needs the Amazon Pin, pulling a sly

[lucy]

Hi Play,

Please need your help, sold an Firestick HD, buyer had it for 14 days and only yesterday, sent a message saying

'i bought fire stick from you,can you please send me amazon pin as fire stick is locked,or i can send it back to you for a refund'

The Firestick I'm sure was sent out factory reset and in the worse case scenario that it was not, can the buyer factory reset the Firestick himself and set up his own code?

I feel the buyer is simply looking at an excuse to send the item back

The buyer has had the item for 2 weeks and only sent me the above message yesterday!!

UPDATE!!

Buyer has opened a dispute today, with


Reason
Doesn't work or is defective

Comments
item is locked needs amazon pin to open it,i have asked seller for pin to open item ,but have not got a reply.

Shall i simply reply back to the buyer

'Scroll to SETTINGS on your firetv, then go to device, then scroll all the way to the bottom, then click RESET to factory defaults, then click RESET, will take 10-15 mins'

I mean he has had the item for 14 days and only now claims he needs the PIN, something it doesn't feel right, why wait 14 days, he's pulling a sly one, please help me refuse the claim

[JackMoney]

If you sold it as brand new and admit that it's perhaps 2nd hand then the customer will be right and you'll be wrong.

You either double down and say that the customer must be at fault, but of course he's still well within his rights to return the item. Especially considering it's only been 14 days.

[lucy]

Update, I told the buyer send it back and refunded the buyer

[e2free]

Haha ha what happen to that camera you purchased ?