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-   -   Paypal "item not described" more than a month after sale - private sale (https://www.aspkin.com/forums/uk-ebay-paypal/117092-paypal-item-not-described-more-than-month-after-sale-private-sale.html)

craigloganbt 05-01-2018 04:40 AM
Paypal "item not described" more than a month after sale - private sale
 
I sold something about 6 weeks ago, now the buyer has opened a not as described on paypal saying it worked fine but has now stopped working. I thought the limit was 30 days? Where do i stand? I am a private seller and they have admitted it did work when they recieved it?

A quick google mentions they extended to 6 months (wtf) but i couldn't find anything conclusive??

james_112233 05-01-2018 05:02 AM
Re: Paypal "item not described" more than a month after sale - private sale
 
Ride this one out ...

The fact he stated that it worked fine but then it just stopped working. Paypal may side with you as he has admitted to receiving a product that worked so he could have broken it.

phaz0rz 05-01-2018 06:54 AM
Re: Paypal "item not described" more than a month after sale - private sale
 
Buyer's have 6 months to start a return through Paypal and through credit card companies. Paypal extended their policy to match CC companies.

dallis 05-01-2018 11:23 AM
Re: Paypal "item not described" more than a month after sale - private sale
 
Yes, 6 months, and sometimes I've had them file even longer than that.

arktech 05-03-2018 03:32 AM
Re: Paypal "item not described" more than a month after sale - private sale
 
The buyer can initiate a chargeback within 120 days of the date of the transaction.

The chargeback would be against paypal.

Paypal will pull the chargeback from your account

craigloganbt 05-03-2018 11:43 AM
Re: Paypal "item not described" more than a month after sale - private sale
 
Quote:
Originally Posted by james_112233 (Post 917597)
Ride this one out ...

The fact he stated that it worked fine but then it just stopped working. Paypal may side with you as he has admitted to receiving a product that worked so he could have broken it.
You think i have a chance? I've won similiar through ebay .. but paypal are usually worse since it is thier pocket or mine.

craigloganbt 05-10-2018 02:53 AM
Re: Paypal "item not described" more than a month after sale - private sale
 
Just a word of hope for anyone in a similiar. I pointed out to paypal that the buyer had admited to it working fine and it being over a month. Paypal decided in my favor!

dallis 05-10-2018 04:35 PM
Re: Paypal "item not described" more than a month after sale - private sale
 
Congrats!

Cross your fingers and hope it sticks, they can still file with EB and their credit card co if they paid using a credit card. A lot of us win one case, but still lose one of the others... :(


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