Return request on private account

[JohnWall]

Just had a return request on a moderately expensive item on my private seller account. Buyer is claiming it's because no warranty is supplied from the manufacturer but this wasn't stated anywhere in the listing & I have returns set as not accepted.

The buyer knows how to play the system because they stated the reason as item not as described. This is obviously not the case & eBay are obviously taking the buyers side telling me I have no choice but to accept the return then appeal it which sounds shady to me.

Have they forced my hand here giving me no option but to accept?

I've been stung like this twice before & the buyers sent me back empty boxes so looking to protect myself.

[BigCJ]

Keep it professional but when you get the item back, file a police report against them if you get the item other than stated or not in the same condition.

Also file an IC3 report on the internet then forward all the info to ebay/paypal to see if you can recoup your loses.

Keep the buyer aware of all of this but AFTER you get the box / item back.

Good luck

[Jamsym]

Record yourself opening the item aswell.

[dallis]

I'm sorry this has happened to you.

Yes, you do have to take the item back and refund, regardless of your 'no returns' policy.

Yes, you may lose your money and your item and there's little to nothing you can do about it.

Don't sell on EB if you don't want to risk losing your money and your item both. Period.

[rsot]

@OP, care to share what category you were selling in? Or alone the lines of what item is giving you this headache?

[GreenBean]

Originally Posted by Jamsym

Record yourself opening the item aswell.

Neither ebay/paypal pay attention to such actions.

[JohnWall]

Originally Posted by rsot

@OP, care to share what category you were selling in? Or alone the lines of what item is giving you this headache?

The usual suspect, consumer electronics.