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Paypal— issue with account
 

Hi i would like to ask if anyone have had the same problem as I have at the moment. My account used to be limited and frozen for 180 days- after 190 days i received an e-mail from them my money is available to withdraw. I had to also send them documents which were fine. But for days and days I am having an issue to withdraw money to my uk bank account. My previous account did not have any problems .. a text which there always is is “ there is an issue with your account .. you can contact us for help resolving It.. “ i really dont know what to do .. dont want to call them thank you

Re: Paypal— issue with account
 

Did they ask you for IDs after you received the email that 'money is available to withdraw'?

What ammount are you trying to withdraw? Did you have the bank account previously added?

Re: Paypal— issue with account
 

Why don't you want to call them? if the account is limited anyway what have you got to lose?

If you have the sufficient documents like you say surely a phone call would be the best solution to find out the issue.

Re: Paypal— issue with account
 

Yes they asked for id i sent them. Well because i am a woman and account is man’s account

Re: Paypal— issue with account
 

I have £1,450 there ..

Re: Paypal— issue with account
 

My bank account is linked there i had to add a new one

Re: Paypal— issue with account
 

Date 26.7.2018


Dear Xxxxxx ,

Your PayPal funds are now eligible for withdrawal.

To withdraw funds from your account, please log in to PayPal.
As a reminder, access to your account will remain limited until you perform the steps required to lift the limitation.

While access to your account is limited, you may:
* place logos into your auction listings or on your website
* update your account information
* withdraw funds from your account

You may not:
* send or request money
* receive payments
* add funds to your account
* close your account

Thank you for using PayPal

Re: Paypal— issue with account
 

I sent them documents i dont know why i still cannot withdraw ..

Re: Paypal— issue with account
 

A few years back I've read in here that calling PayPal for a man name account with female voice is not a problem.

Just pretend to be that man... they cannot question why a man has a female voice... privacy and stuff.

Re: Paypal— issue with account
 

You can use the message centre if you don't want to call or contact them on Twitter. Response times are fairly slow but they will get back to you eventually.

Re: Paypal— issue with account
 

Do they requested DOCs before you received this email or after?

Re: Paypal— issue with account
 

They wanted to see documents after this message or e-mail

Re: Paypal— issue with account
 

I will try to call them .. hopefully they will not ask any questions .. maybe its because i am abroad ?

Re: Paypal— issue with account
 

I have sent them several e-mail always received automatic replies

Re: Paypal— issue with account
 

You need to reply back to the automated message. Try messaging to a different department and not limitations.

Could be your ID is poor quality.

Re: Paypal— issue with account
 

Yes maybe you are right i will send them id again and will see :))

Re: Paypal— issue with account
 

2 months ago i did receive a same message ... i already sent them id what does It mean ?
Is It an automatic e-mail as i really dont understand paypal at all ����

Dear Xxxxx ,

Your PayPal funds are now eligible for withdrawal.

To withdraw funds from your account, please log in to PayPal.
As a reminder, access to your account will remain limited until you perform the steps required to lift the limitation.

While access to your account is limited, you may:
* place logos into your auction listings or on your website
* update your account information
* withdraw funds from your account

You may not:
* send or request money
* receive payments
* add funds to your account
* close your account

Thank you for using PayPal.

Re: Paypal— issue with account
 

When you use PayPal's message centre, you will nearly always get an automatic reply. Wait for that reply, then reply back to that email with your query.

Usually takes a few minutes to get that automatic reply.

Best thing to do is before you submit your message on message centre, copy it, then paste it when you get that auto reply email.