Paypal— issue with account

[Sebecaa]

Hi i would like to ask if anyone have had the same problem as I have at the moment. My account used to be limited and frozen for 180 days- after 190 days i received an e-mail from them my money is available to withdraw. I had to also send them documents which were fine. But for days and days I am having an issue to withdraw money to my uk bank account. My previous account did not have any problems .. a text which there always is is “ there is an issue with your account .. you can contact us for help resolving It.. “ i really dont know what to do .. dont want to call them thank you

[mtrc]

Did they ask you for IDs after you received the email that 'money is available to withdraw'?

What ammount are you trying to withdraw? Did you have the bank account previously added?

[mao]

Why don't you want to call them? if the account is limited anyway what have you got to lose?

If you have the sufficient documents like you say surely a phone call would be the best solution to find out the issue.

[Sebecaa]

Yes they asked for id i sent them. Well because i am a woman and account is man’s account

[Sebecaa]

I have £1,450 there ..

[Sebecaa]

My bank account is linked there i had to add a new one

[Sebecaa]

Date 26.7.2018


Dear Xxxxxx ,

Your PayPal funds are now eligible for withdrawal.

To withdraw funds from your account, please log in to PayPal.
As a reminder, access to your account will remain limited until you perform the steps required to lift the limitation.

While access to your account is limited, you may:
* place logos into your auction listings or on your website
* update your account information
* withdraw funds from your account

You may not:
* send or request money
* receive payments
* add funds to your account
* close your account

Thank you for using PayPal

[Sebecaa]

I sent them documents i dont know why i still cannot withdraw ..

[ilcarletto]

Originally Posted by Sebecaa

Yes they asked for id i sent them. Well because i am a woman and account is man’s account

A few years back I've read in here that calling PayPal for a man name account with female voice is not a problem.

Just pretend to be that man... they cannot question why a man has a female voice... privacy and stuff.

[Ebayorbust]

You can use the message centre if you don't want to call or contact them on Twitter. Response times are fairly slow but they will get back to you eventually.

[mtrc]

Originally Posted by Sebecaa

Date 26.7.2018


Dear Xxxxxx ,

Your PayPal funds are now eligible for withdrawal.

To withdraw funds from your account, please log in to PayPal.
As a reminder, access to your account will remain limited until you perform the steps required to lift the limitation.

While access to your account is limited, you may:
* place logos into your auction listings or on your website
* update your account information
* withdraw funds from your account

You may not:
* send or request money
* receive payments
* add funds to your account
* close your account

Thank you for using PayPal

Do they requested DOCs before you received this email or after?

[Sebecaa]

They wanted to see documents after this message or e-mail

[Sebecaa]

I will try to call them .. hopefully they will not ask any questions .. maybe its because i am abroad ?

[Sebecaa]

I have sent them several e-mail always received automatic replies

[Twisty]

You need to reply back to the automated message. Try messaging to a different department and not limitations.

Could be your ID is poor quality.

[Sebecaa]

Yes maybe you are right i will send them id again and will see )

[Sebecaa]

2 months ago i did receive a same message ... i already sent them id what does It mean ?
Is It an automatic e-mail as i really dont understand paypal at all ����

Dear Xxxxx ,

Your PayPal funds are now eligible for withdrawal.

To withdraw funds from your account, please log in to PayPal.
As a reminder, access to your account will remain limited until you perform the steps required to lift the limitation.

While access to your account is limited, you may:
* place logos into your auction listings or on your website
* update your account information
* withdraw funds from your account

You may not:
* send or request money
* receive payments
* add funds to your account
* close your account

Thank you for using PayPal.

[Play]

When you use PayPal's message centre, you will nearly always get an automatic reply. Wait for that reply, then reply back to that email with your query.

Usually takes a few minutes to get that automatic reply.

Best thing to do is before you submit your message on message centre, copy it, then paste it when you get that auto reply email.