Can’t submit dob on paypal

[sanchez1]

Hi guys

I’m having trouble entering my dob on PayPal. When I enter save and close it and then I can’t submit for some reason? I have tried different browsers not sure what the issue is? Any help

Thanks

[Play]

It may be a good idea if you either call in, or chat with PayPal support team to see if they can manually enter this for you from their side. Might be a glitch.

[JamesNorth101]

It is a glitch

Give it a go in a few days and it usually works

[rsot]

PP is known for this kind of glitch OP, sadly

[sanchez1]

Thanks folks, I was worried for a second there. Will let you know the outcome.

It's happening when signing up through eBay for the last few days.

I've started signing up directly at PayPal to bypass the issue until it goes away.

[shagari]

Has anyone been able to resolve this Paypal Date of birth issue? Having same problem

[Play]

Originally Posted by shagari

Has anyone been able to resolve this Paypal Date of birth issue? Having same problem

How are you signing up to PayPal?

Originally Posted by Play

How are you signing up to PayPal?

Post 6, line 1.

[10968]

Had this issue. I called in and the rep fixed it immediately. Asked for the DOB and they entered it manually.

[Play]

Originally Posted by just_smile

Post 6, line 1.

The fact his replied right after your post makes me think his encountering the issue elsewhere, unless his overlooked your post.

[Play]

Originally Posted by 10968

Had this issue. I called in and the rep fixed it immediately. Asked for the DOB and they entered it manually.

An easy workaround. Suggested that at first, not sure if OP has taken the advice.

[juke123321]

Originally Posted by sanchez1

Hi guys

I’m having trouble entering my dob on PayPal. When I enter save and close it and then I can’t submit for some reason? I have tried different browsers not sure what the issue is? Any help

Thanks

try incognito if on chrome to refresh the cookies

This one's nothing to do with cookies.

[sanchez1]

Still have this issue will have to call in tommorow

[sanchez1]

Called in today, they couldnt enter the date of birth manually due to data protection. They have advised me to send in copy of ID to the link they have provided via email.

[JamesNorth101]

A easier way to get it entered is to upgrade to a business account. Choose sole trader and you wont have any issues

[sanchez1]

Thanks for your advice James. What is the difference between normal and business account? Would I also need to upgrade my eBay to business account?

[Play]

Originally Posted by sanchez1

Thanks for your advice James. What is the difference between normal and business account? Would I also need to upgrade my eBay to business account?

Not much of a difference really. You'll just have a slightly different interface on PayPal.

You wont need to upgrade your eBay.

[JamesNorth101]

Originally Posted by sanchez1

Thanks for your advice James. What is the difference between normal and business account? Would I also need to upgrade my eBay to business account?

Just the interface. I personally prefer it

[sanchez1]

Thanks guys worked a treat.