Sudden drop of listings visibility. Hidden limits?
Hi everyone, I´m having a big problem and I hope some experienced user can answer some questions.
I run a legit business and sell good products online. I temporarily lost my Top Rated Seller badge (account status went to Above Average) last October and on the 1st of November sales went down to the floor, more than 80% down. I worked very hard and got back the TRS badge the following month hoping sales would get back to normal but unfortunately today they are still 80% down compared to last year.
The account metrics are fine, I have been calling eBay and they say the account looks very good, and can only suggest doing some minor changes in the listings (titles, item specifics, etc) but I´m afraid the problem could be a hidden limit. All my listings are now in page 15-20 for important keywords while they used to be in the first positions. And new listings do not scale up to the first positions in Best Match as they used to do, they remain in the last positions no matter how many people buy the items.
Do you guys have experienced something like this in the past? Is this a famous hidden limit? Is this forever? I don´t know what to do, thankfully I still have Amazon but I´m having a hard time keeping up with business expenses with this sudden drop in sales. This is my main account, I have another smaller account which suffered the same fate around one month later, I suspect both accounts could be linked due to past mistakes :(
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