PP add bank error

[ebay*merchant]

I have tried to add new bank accounts to 3 separate PP accounts & they all come with the same error;

We're sorry, we couldn't confirm it's you.

I called PP earlier on today & tried via the automated add bank option as well as speaking to a live agent. I was told that it should have triggered a send SMS/call mobile but for some reason it hasn't & to try again in 48hrs.

All 3 accounts already have a Uaccount bank account attached that was verified sometime ago. I am trying to add savers account's (RBS/Halifax) & a current account.

Any ideas?

[ebay*merchant]

I'm using a three dongle & resetting to generate a new IP.

[SaiJin]

This is for UK correct?

[ebay*merchant]

Yes for the UK.

It is happening to numerous accounts now, 5+.

Regards

[rsot]

I saw quite a few other posts in the UK section about this phenomenon

[Play]

Usually something like this happens if...

a) you add a bank too soon after opening it.
b) the bank provided a recycled account number, which has been added to another paypal account previously.

[spaceit]

Either it's IP address, or they've blocked the bank.

[Fingersburnt]

Originally Posted by ebay*merchant

I have tried to add new bank accounts to 3 separate PP accounts & they all come with the same error;

We're sorry, we couldn't confirm it's you.

I called PP earlier on today & tried via the automated add bank option as well as speaking to a live agent. I was told that it should have triggered a send SMS/call mobile but for some reason it hasn't & to try again in 48hrs.

All 3 accounts already have a Uaccount bank account attached that was verified sometime ago. I am trying to add savers account's (RBS/Halifax) & a current account.

Any ideas?

Had the same problem yesterday mate, told to try again in 72 hours.

I managed to get to the verification screen but it kept rerouting me to the transfer screen after confirming their pin. Then after numerous attempts it said we couldnt verify you.

[Mcloovinn]

Originally Posted by Play

Usually something like this happens if...

a) you add a bank too soon after opening it.
b) the bank provided a recycled account number, which has been added to another paypal account previously.

to check if the bank account previously added, I think he can just try to add a generate bank account number if success