Eb restricted, digital item tracking no asked

[winge00]

My eb acc restricted and now asked to provide them tracking number to confirm if the digital item I sell has been dispatched and received by buyer.

I sell item which are ebay message or email delivery only, how to satisfy eb when they are asking for tracking number.

Please help

[rsot]

Originally Posted by Lemon263

You clearly can't.

If you're going to sell digitally delivered goods which we know is against their policy then you've got to act in such a way that it never gets to a dispute situation.

Did you refuse a buyer request for a refund?

Correct, sadly OP

[winge00]

Originally Posted by Lemon263

You clearly can't.

If you're going to sell digitally delivered goods which we know is against their policy then you've got to act in such a way that it never gets to a dispute situation.

Did you refuse a buyer request for a refund?

I never refused any refund request, I believe I sold many on daily basis and system just picked me stating unusual activity.

Please help to save this acc.

[sareen101]

You can do one thing dm me ill explain