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EBAY asking for UK ID
 

Hi

i run an account since 2016

been on the new payments since the begining and all fine

now they asking me to upload which i did, polish eu id card

they are saying they neeed uk passport and uk driving licence!

impossible i do not drive and i am not british!

Re: EBAY asking for UK ID
 

is this a stealth account?

if it is not a stealth account , do you hold an official residence in the UK?

Re: EBAY asking for UK ID
 

no is not stealth

ID is real

i have lived in uk for many years not sure why all of a sudden my eu card is not valid?

Re: EBAY asking for UK ID
 

Uk ebay now gives hard times to all non-residents.

Re: EBAY asking for UK ID
 

you did not reply to the question though , do you hold an official residence in the UK now? I mean real address where you are physically present now and which is registered at banks , credit card companies etc. in your name?

Re: EBAY asking for UK ID
 

and the other question was , did they tell you that you could not be verified and that you need correct the details or upload your ID if the details are correct?

Re: EBAY asking for UK ID
 

already verified since start of mp

i have bank and council tax bill in my name

but they insist on uk passport or driving licence, again i am not british or drive

so impossible

sure this is a against human rights

Re: EBAY asking for UK ID
 

what was the exact text of the email from ebay?

Re: EBAY asking for UK ID
 

Thank you for writing to eBay Manage Payments regarding your account verification process. My name is Arpit and I’ll be glad to look into this for you.



I certainly understand you are concerned about the verification process. Rest assured, I will be happy to help you with the best possible way.


, firstly, I appreciate you for being a loyal customer of eBay since 2016, we value your presence. I have checked this for you and here I can see we are unable to verify your document shared because it is blur, with this you are being asked to upload your information again.



I do understand you want to prove your address with utilitiy bill; here please understand for verification purpose you are required to upload a coloured image of your UK Passport or Driver's Licence through the banner on your account. Below is the direct link for your convenience:



https://www.ebay.co.uk/sh/ovw



Please understand this verification process is important because it allows us to provide a safe and secure experience, and to make sure that you’re able to make transactions on the site. I assure you once you have completed the verification process you'll be able to continue selling and buying on eBay.



I'd like to personally thank you for your time and patience in this matter. I trust I was able to provide you with the necessary information. If you have any more queries and concerns, please reply to this e-mail. I would be glad to assist you.



Thank you for choosing eBay. Please stay safe and have a good day ahead!!

Re: EBAY asking for UK ID
 

number 2

Thank you for writing back to us regarding your managed payments registration. My name is Saurav, and I'll be happy to assist you with this.


, upon reviewing the details of your account, I understand that you are in UK and also the address on your account is from UK. However, you are unable to provide supporting documents to verify the details submitted during registration for eBay managed payments. Please know that due to policy limitations and government regulations in place you would not be able to change your account details/address after activation.



I would request you to please create a new eBay account with the correct address and continue selling on eBay. In the meanwhile, if there are any updates on this, we'll inform you and do our best to support you with the process. I appreciate your patience in the meanwhile.



I'd like to personally thank you for your time and patience in this matter. I believe that I've explained things clearly and wish you all the best on eBay in the future. Have a great day! Stay safe and, as always we appreciate your business with us.

Re: EBAY asking for UK ID
 

number 4

Thank you for writing to eBay regarding your account verification. My name is Saurav, and I'll be happy to assist you with this.

Beforehand, please accept my apologies for the trouble faced by you on this instance. I understand that this is very concerning and I'll be doing my best to resolve this for you.

, upon reviewing your account details, I can see that you have a UK address on your account whereas you have uploaded your EU National ID to verify your account details. Please know that in order to successfully verify your account, we would need a national government issued ID which has the same address you have entered while registering for managed payments. This is why the EU national ID is not being accepted for verification.



Let me inform you that due to policy limitations, you would not be able to change the registration address of your account once you have been accepted for the new payment process. Please reply to this email and let us know if you would be able to submit a document to verify your address on account so that we can assist you in the best possible way.



I'll look forward to your response.



I trust this information is helpful. If you have any more queries and concerns, please reply to this e-mail. I would be glad to assist you.

Re: EBAY asking for UK ID
 

Since you have lived in the UK for how many years, can you not get a DL?

Re: EBAY asking for UK ID
 

Those reps are puppets. They are following what's on the paper so there's really nothing you can do about that verification.

Re: EBAY asking for UK ID
 

those are emails from ebay reps which are completely useless , they do not even have access to the actual verification details and do not decide anything. you can write to 10 reps and will get 5 different responses which all may be wrong

what matters is the red banner in your account , what does the red banner say exactly?

Re: EBAY asking for UK ID
 

and additionally , what was the exact text of the initial restriction email? I do not mean the text written by any ebay rep in the chat but the actual email informing you about your payouts being on hold

Re: EBAY asking for UK ID
 

Eu Id cards does not work, if you have eu passport it will work

Re: EBAY asking for UK ID
 

Your payouts are on hold until you update your account details. Please update by 18 Aug, 2021 to avoid further restrictions. Update account details

thats the red banner

email simply says we need you to update your details and to login and go the red alert banner

looks like no eu id is accepted at all, outrageous its full id in the whole of europe

can fly with it but not ebay!

Re: EBAY asking for UK ID
 

there is an easy solution for that. you can go to experian for example and request your credit report , this is for free. then take your name , DOB and address exactly as they are stated on your credit report and update your account details on ebay

Re: EBAY asking for UK ID
 

this is because the airline does not want to verify where you live and what credit history you have. ebay would want to see your credit history so you need to update your details in order to enable them to see it. if you don't do it you will not be reinstated and they will refuse to pay out any frozen balance indefinitely

Re: EBAY asking for UK ID
 

when i try to upload it says id only

no option for a credit report

i could get this easily i have lot's of credit history but according to the reps uk id only

Re: EBAY asking for UK ID
 

your personal details on ebay are either stealth or incomplete. you need to provide ebay your correct details which can be verified through experian. this should be exactly the same personal details your UK bank holds on file for you. This is an old problem , anyone whose credit history can not be verified , will be suspended with the money being frozen indefinitely

Re: EBAY asking for UK ID
 

by the way , I do not recommend to upload anything until you correct your personal details because the number of attempts is limited and if you try too many times you will fail without being able to get out of this anymore