| hello1212 | 06-01-2026 03:15 PM |
Re: empty parcel scam - how to beat it?
Quote:
Originally Posted by phaz0rz
(Post 1267802)
@hello1212 - how does that do anything to protect you though, in 2026? It no longer matters if the buyer returns an empty box. The best a seller can do is deduct a percentage from the refund they're required (as per the TOS) to send. And even using that "tool" reflects poorly on the sellers account and will cause problems if used too frequently.
Last week I had a buyer return an ink pen wrapped in a ton of paper (not even close to what I sold them) and I was still duty bound to refund them $80 just to avoid risking my account.
| Be persistent with eBay live chat / customer support.
Report the buyer, detail everything, send the buyer paragraphs to try and scare them with threats to report it to action fraud.
If your account is in good standing with eBay, with trust established, they will usually side in your favour.
If the scam happens to you early on for a cheap item, just refund the buyer and report him, move on. You shouldn't be selling high valued items when your accounts fresh anyways.
Provide as much evidence as you can, articulate yourself well, it works for me everytime.
But that's the thing with e-commerce, you can never 100% know who did what, eBay knows that, that's why you need to maintain an above average sellers standard with 100% feedback, with no issues or mistakes on your end. | 
