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empty parcel scam - how to beat it?
 

I thought this scam had died out but seems some folk still trying, £400 item. Buyer claims another member of their household received the parcel and the packaging was damaged and empty. You know when someone is trying it on as they know all the laws and ebay rules and far too blase about apparently receiving an empty box.

I have the receipt showing its too heavy to be an empty box
Royal mail tracking photo shows the box was still sealed(i put a tonne of tape on it) at the point of handing it to them at delivery.
Royal mail have confirmed in writing(official letter) that there was no sign of damage and the weight of the parcel was consistent.

I know i will have to accept the return(fortunately its the weekend so i get a bit more time to be organised) but how can I ensure I win as eBay are not very seller friendly in this regard.

Re: empty parcel scam - how to beat it?
 

Did you insure the shipment?
For that kind of money,I doubt Ebay will side with you.
If it does,the buyer will file chargeback with his cc issuer and Ebay will then debit your account .

Re: empty parcel scam - how to beat it?
 

Can you just do one with your uneducated comments? no comment would be better already. go outside touch some grass

Re: empty parcel scam - how to beat it?
 

could you please stop asking uneducated ignorant questions,with all your years of experience you bragged ,you dont know how much is one plus one is >>
If you cant handle the heat,get out of the kitchen
You asked=
I know i will have to accept the return(fortunately its the weekend so i get a bit more time to be organised) but how can I ensure I win as eBay are not very seller friendly in this regard.
---------
How old are you>Did you ever graduate from Kindergarden?
Did you take a nap and drink your milk and eat your cookies?
Make sure your cookies are not laced with LSD!

Re: empty parcel scam - how to beat it?
 

Sadly, no real way of ensuring a win but you can submit all the proof to eb and hope for the best :(

Re: empty parcel scam - how to beat it?
 

I bought 200 1964 and prior SILVER COINS from APMEX last year.
I washed the coins and separate the Kennedy ones from the non Kennedy ones,so there are 2 bags,holding these coins.
I decide to sell them on Ebay,when I printed my shipping label USPS priority with signature confirmation on Ebay,a message popped up from Prudential Insurance offering insurance for $38,I took it.
Buyer file INAD saying there is only one bag of 135 coins,so he is missing 65 coins .
I believe he is telling the truth,but funny thing is during transit USPS charged me $4.55 for extra postage .
I called Ebay and the dude said we know what to do with these cases,accept the return and ask them to step in,he made me feel like there is hope I could win the case.
When I received the items back,I called EBay and got transferred to a higher level of customer service,all they can do is tell me to either offer a lower price for buyer to buy the returned coins or refund in full and resell them.
I refunded in full and turned to file insurance with Prudential,then I read the fine details which said they do not insure precious metal and coins !
So I wonder why is this offer popped up when I printed my shipping label,once again Ebay has the answer,this is just the way it is set up ! for all listings !!!!!!
Insurance claim is denied ,all I got is $100 from USPS for shipping USPS priority.
I know I shipped 200 coins in 2 bags,I beleive the buyer is telling the truth,so the only possible reason why some coins are missing is when someone at USPS decided i DID not pay enough postatge and it is very heavy,so he open the box to investigate and took the smaller bag.
But there is no visible evidence someone has open the box and resealed it.
(Once again I am reminded of the saying -Dont sell anything you cant afford to lose on Ebay)
As for OP telling me to go outdoor and breathe some fresh air,I suggest he stay home to read about business ethics,and the saying Dont SELL ANYTHING YOU CANT AFFORD TO LOSE ON EBAY.
Just a note,I would not suggest anyone goes oustside because someone said so,one never know when we could get nuked,if the missle can pierce the dome,it could pierce our skull

Re: empty parcel scam - how to beat it?
 

Rough to read about the loss agent

Re: empty parcel scam - how to beat it?
 

Feels like a proper move to avoid potential loss

Re: empty parcel scam - how to beat it?
 

Can you point to one comment i've bragged about "how long" i've been selling on ebay? just 1. No, talking nonsense, again as in every post. I'm glad you lost your(imaginary) case with ebay, its what you deserve. I lost my case too, but then eBay reimbursed me from their own pocket without any additional input other than my original call. Interesting what can happen when you aren't a know it all :)

ALL GOOD I'M NOT OUT OF POCKET AND YOU ARE MAKES IT EVEN BETTER :comp5:

Re: empty parcel scam - how to beat it?
 

file a police report... submit it to ebay along with all the proof you had either ways...the police report would ensure you dont get debited in the long run...theyd refund the customer and not debit you either

Re: empty parcel scam - how to beat it?
 

This happened to a friend of mine. Sold a Steam Deck at a similar price to your item. Ebay returned the money to my friend andbanned the buyer. He sent the item via Special Delivery and had a receipt showing the weight. Have a chat with an eBay agent and provide the evidence.

Does the buyer has have much feedback?

Re: empty parcel scam - how to beat it?
 

Yet you never miss a single of my posts, even inventing additional ones. Glad you lost your imaginary money.

Re: empty parcel scam - how to beat it?
 

I swear people on this forum have some "urge" to comment about sh1t they have no idea,


dont comment at all its better

Re: empty parcel scam - how to beat it?
 

That's a good contribution right there - I wonder if that buyer had been flagged for too many returns.

Re: empty parcel scam - how to beat it?
 

May have done it to multiple sellers but I couldn't find a way to search what the buyer had been buying. (Used to be able to do this 20 years ago I believe as I recall I use to do it out of interest)

This buyer had 0 feedback though and eBay acted quite quickly to ban and refund.

Re: empty parcel scam - how to beat it?
 

0 feedback in spite of buying activity - big flag

Re: empty parcel scam - how to beat it?
 

Yep. That probably helped.

Ebay don’t suggest you refuse a sale due to low feedback as people have to start somewhere but I’d be weary and make my own excuses to cancel a sale for high value items. I’ve sold many items to 0 feedback buyers but mostly low to medium value.

Re: empty parcel scam - how to beat it?
 

An antique shop in Florida sold a pocket watch for $78K to buyer in the Midwest.
sent Fed Exp insured.
The buyer wants to return it,so they sent Fed Exp to pick up the package,this time they did not insure the watch.
When it arrived,they notice weight is lighter,so they called the police and open the package in front of him ,it was empty so they filed a police report.
Then they went to Ebay ,Ebay told them they have x days to refund since tracking showed delivered,and they should file with FBI.
Another seller was tricked into selling a 5 figures watch,the buyer used his Paypal account meant for digital payment,hence no confirmed shipping address with that Paypal account.
The seller has no way of getting any help from Paypal,as there is no proof he has delivered the watch to a confirmed address !!!

Re: empty parcel scam - how to beat it?
 

How are you dealing with returns agent - if any?

Re: empty parcel scam - how to beat it?
 

I have very few returns,considered how long I have been selling on Ebay.

I dont sell $78K pocket watch,I dont have any,if I do,I wont sell it on Ebay.

Re: empty parcel scam - how to beat it?
 

what would you do with it?

Re: empty parcel scam - how to beat it?
 

I dont know,I dont have any personal item worth that much.

Re: empty parcel scam - how to beat it?
 

So what's your most expensive item/thing owned?

Re: empty parcel scam - how to beat it?
 

This morning I checked my bank account linked to my Ebay account and found $3200 from Ebay?
That was the amount for the coins I sold to a buyer who claimed he did not get all the coins,so I refunded him in full after he returned the remaining coins.
This order was insured by a company Ship Insurance,the message popped up when I printed the shipping label on Ebay that I should takeout insurance and I did.
But when it comes to filing claim,it said I should read the fine details as it does not insure coins !
Then I argued with the rep why does its message popped up when I printed my shipping label ,the rep said I should know better and read the fine prints.
It turns out I am not the only seller who did not read the fine prints.
Then I complained to Ebay,like all complaints,it said it will look into it.
So it is a nice surprise ,I got $3200 and get to keep the remaining coins.
Would like to know if anyone knows ,who paid $3200-Ebay or Ship Insurance.

Re: empty parcel scam - how to beat it?
 

That's a nice experience - especially since eb could have said no to the coin coverage but you got a nice CSR person or team who gave you refund.

What were the coins?

Re: empty parcel scam - how to beat it?
 

Guys.. it's really better to just not engage. Agent isn't selling anything and has no experience with any of this.

Re: empty parcel scam - how to beat it?
 

It is not Ebay offering insurance it is an outside company which offers to insure Ebay shipments.

Ebay also attached a note with a link saying it has now removed that insurance ad from those categories it does not insure.

Re: empty parcel scam - how to beat it?
 

And you do?

Re: empty parcel scam - how to beat it?
 

phaz, you're better than this :) while there are defects in the...armor, it's best not to do call outs or be too neg

Re: empty parcel scam - how to beat it?
 

I'm evolving. I used to interact with you as a real user, then I had your posts blocked for over a year.. now I just try to troll you. :pop2:

Re: empty parcel scam - how to beat it?
 

This is just a forum where no one really know who you are or care who you are ,dont take any thing serious,once you log off,go about your life,

Re: empty parcel scam - how to beat it?
 

Hmm not sure I'd agreed with the callous regard of the forum but to each his/her own

Re: empty parcel scam - how to beat it?
 

Morning chuckles :lol:

Re: empty parcel scam - how to beat it?
 

There is life outside this forum !

Re: empty parcel scam - how to beat it?
 

I used to sell TVs on ebay YEARS ago I stopped because of this scam.

Re: empty parcel scam - how to beat it?
 

You mean what would people do with a $78k POCKET WATCH?
They are either collectors or dealers,to take in an $78K item into your inventory,the dealer must have a buyer who is ready to buy from him.
The largest antique fair is held outside London,some US dealers who attend could have clients who are looking for certain items,so all they have to do when they find the items is to email him a photo .

Re: empty parcel scam - how to beat it?
 

There was a time Fed Exp expects seller to pack electronic in its original box ,else it is not responsible for any damage.
Are you selling new or used TV?

Re: empty parcel scam - how to beat it?
 

No doubt - professional buyers

Re: empty parcel scam - how to beat it?
 

That must be long time ago as TV set is getting cheaper and cheaper .
You can easily get one in local store

Re: empty parcel scam - how to beat it?
 

And not necessarily needed in these times of comps and phones...